Desktop Support Engineer

1 week ago


Narela, India ThoughtSol Infotech Ltd. Full time

Job Title: Deskstop Support Engineer Location: DelhiJob Type: Full-TimeJob Summary: - We are looking for an experienced IT Support Engineer to be deployedat a client site to provide end-user IT support with a focus on VIP user assistance,proactive device readiness, and basic server knowledge. The ideal candidate should becustomer-focused, technically proficient, and capable of working independently in adynamic enterprise environment.Key Responsibilities:1. Technical Support:o Provide onsite IT support for end-users, with special attention to VIPs andsenior executives.o Offer Level 1/2 technical support for desktops, laptops, mobile devices, andperipherals.2. System Management:o Proactively prepare and maintain IT equipment on the floor, ensuring devices areupdated and ready for deploymento Assist with basic server-related tasks, such as user account creation, passwordresets, and basic troubleshooting (Active Directory, File Servers, etc.)3. Incident and Problem Management:o Handle hardware installations, upgrades, and imaging of devices using standardtools and processes.4. Asset Management:o Manage IT asset inventory and update records as needed.o Liaise with remote support teams and escalate issues as necessary.6. Security and Compliance:o Ensure adherence to organizational security policies and practices.o Identify and report potential security risks.Qualifications and Skills:o CompTIA A+, Microsoft MCP, or equivalent certification.o 2–4 years of experience in an onsite IT support role.o Experience in a managed service or client-facing IT environment.o Knowledge of ITIL processes.o Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.o Familiarity with Active Directory, file and print services, and remote desktopsupport.o Excellent troubleshooting and communication skills.o Experience supporting executive/VIP users.o Ability to work proactively with minimal supervision.o Strong organizational and time-management skills.• Technical Skills:o CompTIA A+, Microsoft MCP, or equivalent certification.o Experience in a managed service or client-facing IT environment.o Knowledge of ITIL processes.• Work Environment:o This position is based full-time at the client’s premises.o Occasional extended hours may be required for special projects or VIP support.• Soft Skills:o Excellent verbal and written communication skills.o Strong organizational and multitasking abilities.o Customer-oriented mindset and problem-solving skills.



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