▷ (3 Days Left) Network Operations Center (NOC) L2
2 weeks ago
Hiring Network Operations Center (NOC) L1 for our premium project.
Network Operations Center (NOC) L2
Job Summary: The NOC Monitoring L2 Support role provides advanced network and system monitoring, handling escalated issues, and proactively ensuring network stability. This position requires in-depth technical knowledge to troubleshoot and resolve complex incidents, as well as collaborating with other IT teams to address recurring issues.
Key Responsibilities:
- Manage escalated incidents from the L1 team, performing in-depth troubleshooting of network, server, and application issues.- Perform root cause analysis for recurring incidents and recommend improvements to reduce downtime.- Coordinate with cross-functional teams and external vendors to resolve complex issues.- Implement changes and upgrades as per change management procedures.- Develop and maintain monitoring best practices, including alert thresholds and incident response guidelines.- Provide guidance and support to L1 team members, including technical coaching and process improvement suggestions.- Create detailed reports on system health, incidents, and performance metrics for management review.
Skills & Qualifications:
- Strong knowledge of network protocols (e.g., TCP/IP, BGP, OSPF), firewall configurations, and troubleshooting.- Proficiency in network monitoring and management tools (e.g., Splunk, SolarWinds, Zabbix).- Experience with ITIL processes, incident management, and ticketing systems.- Excellent problem-solving skills and ability to work under pressure.- Advanced English proficiency for clear communication with global teams.- Relevant certifications (e.g., CCNA, CompTIA Network+) are preferred.- Flexibility to work in rotating shifts and manage on-call responsibilities.
Required Experience: 4+ Years of Infrastructure Monitoring experience
Interested candidates please do share your updated CV to mentioning your Current CTC, expected CTC and notice period details.
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