Salesforce Data Cloud

2 days ago

Bengaluru, India Whatjobs IN C2 Full time

Job Title : Senior Developer Job Level : Sr. Associate Experience : 4-8 years Educational Qualifications : BE/B.Tech, MCA, M.Sc, M.E, M.Tech Key Skills : Salesforce, AgentForce, DataCloud, Apex, Lightning Web Components (LWC), Integration, Workflow Automation, Custom Actions, API Integration, Deployment Job Description We are seeking a seasoned Senior AgentForce/Data Cloud Developer to create tailored solutions on Salesforce’s AgentForce platform. In this role, you will be responsible for building intelligent workflows, elevate the agent experience, and fine-tune case-management processes by harnessing AgentForce, Data Cloud, Apex, AI, and the broader Salesforce toolkit. The ideal candidate will have hands-on expertise with AgentForce actions, Apex development, custom prompts, and automation rule design—skills that streamline complex workflows, improve operational efficiency, and scale reliably as the business grows. Required Skills : Solution architecture & build Design and implement custom AgentForce capabilities, leveraging Apex, Salesforce Flows, Data Cloud, and AI services. Create intelligent routing and decision logic that considers case priority, sentiment, and agent skillsets. Data strategy & unification Identify the data points needed for each use-case, assess data quality, and engineer cleansing routines. Map source data to CDP objects and fields, define object relationships, and configure unification algorithms. Automation & extensibility Develop Apex triggers, classes, and batch jobs for advanced case routing, task assignment, and other bespoke processes. Customize AgentForce actions—case creation, escalation, assignment—to minimize manual effort. Integration & scalability Build secure APIs to enrich AgentForce with external data (customer DBs, analytics platforms). Apply CI/CD best practices (Salesforce DX, Git) to keep solutions maintainable, version-controlled, and deployment-ready. Familiarity with Git-based version control, CI/CD pipelines, and release management (Salesforce DX). Testing & quality Comfort designing test datasets and executing rigorous system tests. Design representative test data, execute complex system tests, and shepherd releases through QA to production. Continuous improvement Partner with analysts and stakeholders to refine workflows, automations, and integrations based on real-world feedback. Additional Skills Hands-on expertise 3+ years working with marketing or customer data in MarTech / analytics environments. 1+ year implementing at least one major Customer Data Platform. 2+ years of SQL and 2+ years of cloud-based ETL / data-transformation experience. Proven skill with Apex, Lightning Web Components, and Salesforce Flows. Advanced AgentForce & AI Experience crafting dynamic AgentForce workflows and AI-driven decision models (Einstein Prediction Builder or similar). Data mastery Deep understanding of the Salesforce CDP data model, object relationships, and unification logic. Education & certifications Bachelor’s degree (or equivalent experience). Salesforce credentials—Administrator, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant—are a plus. Soft skills A problem-solver’s attitude and enthusiasm for tackling complex technical challenges.

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