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Engagement Manager

2 months ago

Flower Bazaar, India Positka Full time
Engagement ManagerBackgroundPFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients. Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT Consulting, Technology Delivery, Analytics and Business Transformation services. Positka is seeking experienced individuals who will be responsible for understanding customer expectations, ensuring delivery to the customer needs and growing the relationship with the customer. The Engagement Manager plays a vital role in boosting the customer experience by ensuring the smooth delivery of services that meet and exceed customer demands. Positka is committed to investing in best-in-class training / certifications and providing opportunities to work on cutting edge projects at leading customer organizations globally. Role DescriptionThe Engagement Manager is accountable for end-to-end delivery of programs and projects to meet customer needs.Specifically:- Understand, articulate and drive agreement on clients’ expectations and requirements- Convert the requirements into specific deliverables and credible plans- Drive delivery of outcomes by leading a team of specialists and in collaboration with key stakeholders within Positka and across the customer organization- Identify opportunities for business development and extending client relationshipsProjects are likely to be primarily in the domain of Cyber security and allied areas of Information Technology. The Engagement Manager, over time, will need to gain in-depth knowledge and understanding of Positka’s solutions.The Engagement Manager will be drive the execution of strategic projects that may be across any of the key geographies including Singapore, Japan, Middle East, UK, India and North America.As Engagement Manager, you will be responsible for:· Leading a team of geographically dispersed cross functional teams to deliver projects on time and within budget · Holding the end-to-end accountability for customer satisfaction and overall delivery excellence· Develop account growth and development strategy, by identifying opportunities within the customer accounts in your purview· Design & execute resource plans to ensure the right type and number of resources that are required to fulfill the planned projects are available and in place · Holding the teams to the highest standards, project discipline and accountability· Continuously improving the project delivery model and strategy· Apply industry standard Lean and Six Sigma methodologies to client specific situations· Serve as an escalation point for customer concerns if/when they ariseAnalytical/Decision Making Responsibilities:· Must be able to identify appropriate product/service offerings to meet the client’s needs· Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles· Manage multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.· Identify, manage, and resolve complex issues, preventing escalations, where possible· Manage, negotiate, and resolve project risks effectively· Demonstrate, by example, in-depth knowledge of Positka’s principles and practices, including coaching, learning, and mentoring· Leader and team player – sets example for project managers, business analysts and others to follow· Create an open, honest, accountable, and collaborative team environmentSuccessful candidate will work directly and independently with clients to ensure smooth and effective delivery on all relevant parameters. He or she will coordinate with other departments to ensure all aspects of each project are compatible and will hire new talent as needed to fulfill client needs. Experience, skills, education: - 7+ years’ experience in Project Management, with at least part of that as the primary Engagement Manager- Strong understanding of key areas in IT function such as IT Infra, DevOps, SecOps, IT Support, Data Analytics- Strong problem solving skills: structured thinking, proactive, assertive, delivery oriented, inquisitive by nature and problem solver, strong attention to details, dealing with ambiguity- Ability to speak fluent English- Any Cybersecurity background or experience will be a significant advantage Career Path: This role will expose the candidates to acquire skills in emerging technologies like Security, Analytics and Machine Learning. This role is a stepping stone towards a Business Unit leadership responsibility. The candidate will have the opportunity to work closely with and be groomed by senior leadership of Positka, for engaging with senior executive such as CIO / CISO in the customer organizations. LocationThe role is based out of Chennai (India).Willingness to travel within and outside India is essential.

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