Network Engineer L1

3 weeks ago

Thoothukudi, Tamil Nadu, India Team1 Consulting Full time

About Company:

Team1 Consulting is a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting-edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with customized, high-impact solutions that ensure success in an ever-evolving landscape.

Position: Network Engineer L1 at NOC

No of Position – 20

Location- Thane, Maharashtra

Qualification- Postgraduate / Graduate / Diploma

Mandatory Certification

  • Valid CCNA / JNCIA / CCNP Routing and Switching / Security
  • OEM valid intermediate-level SD-WAN certification

Experience- 3+ years in handling network operations

Responsibilities

a) Monitor and report alerts from network devices

b) Work on raised and assigned tickets/alerts from the ITSM tool:

  • Identify the fault
  • Assign severity
  • Follow troubleshooting procedures
  • Ensure timely closure of alerts/tickets

c) Handle fault management with service providers for network-related issues:

  • Initiate trouble tickets
  • Follow up until resolution
  • Escalate if required

d) Coordinate with L2 engineers for issue resolution and change management

e) Perform network-related changes on network devices as per role and accessibility defined in SOP

f) Prepare and maintain network-related reports such as:

  • Branch down call report
  • Bandwidth utilization report

g) Monitor and manage the

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