Manager - Social Media Marketing & Guest Relations - Hospitality Startup

4 weeks ago

Old Goa, India ZenAway Stays Private Limited Full time
Background on ZenAway Stays Private Limited (ZenAway Stays)

ZenAway Stays ( is a Vacation Rental Startup based out of North Goa. We are reimagining the vacation rental industry from the ground up and our ambition is to build an iconic hospitality brand and a great place for professionals to build their careers in. We have recently commenced onboarding homes on our platfrom and in joining us at this early stage of our exciting journey, you'll find yourself on a steep learning curve with plenty of opportunities for growth, responsibility and leadership. If you're ready to push boundaries, foster innovation, and make a real impact, we'd love to hear from you.

Position Overview

We are seeking a highly skilled and self motivated individual to join our team at our corporate office at Mapusa, Bardez as the

Manager - Social Media Marketing and Guest Relations . This full time on-site position requires someone with a creative mindset, strong written and verbal communication skills, and a passion for delivering exceptional guest experiences. The successful candidate will be responsible for developing and implementing social media marketing campaigns, as well as managing guest relations to ensure utmost customer satisfaction and loyalty

Key Responsibilities

Social Media Strategy:Develop and execute a comprehensive social media strategy to enhance brand awareness, engagement, and loyalty across various platforms (e.g., Instagram, Facebook, X, LinkedIn).Create engaging content, including posts, stories, videos, and contests, to attract and retain followers.Monitor social media trends, analyze performance metrics, and adjust strategies accordingly to optimize results.Collaborate with cross-functional teams to align social media efforts with overall business objectives.

Content Creation and Curation:Generate high-quality, visually appealing content that showcases our vacation rental properties and promotes our brand identity.Curate user-generated content and leverage guest testimonials and reviews to enhance credibility and authenticity.Maintain a content calendar and ensure timely and consistent posting schedules to maximize engagement and reach.

Community Engagement:Foster meaningful interactions with our online community by responding to comments, messages, and inquiries in a timely and professional manner.Cultivate relationships with influencers, partners, and local businesses to expand our reach and enhance brand advocacy.Identify opportunities for collaborations, partnerships, and sponsorships to amplify our brand presence and drive business growth.

Guest Relations Management:Create a bouquet of experiences and services for guests and develop vendors for delivering those experiences and servicesManage all communications with guests and serve as the primary point of contact for guest inquiries, requests, and feedback, providing personalized assistance and support throughout the guest journey.Proactively address guest concerns or issues to ensure prompt resolution and satisfaction, demonstrating empathy and professionalism at all times.Implement guest feedback mechanisms and conduct regular surveys to gather insights and identify areas for improvement in our service offerings.Closely work with cross-functional teams within the company to ensure that our guests have an exceptional, enjoyable and memorable stay across our portfolio, driving customer delight and loyalty, generating repeat business and enhancing company's reputation.

Performance Tracking and Reporting:Monitor key performance indicators (KPIs) related to social media engagement, guest satisfaction, and brand sentiment.Prepare regular reports and presentations to communicate results, trends, and actionable insights to senior management.Utilize analytics tools and platforms to measure ROI, evaluate campaign effectiveness, and make data-driven decisions to optimize strategies.

Qualifications:Bachelor's degree in Marketing, Communications, Hospitality Management, or related field (Master's degree preferred).Proven experience (minimum 3 years) in social media marketing, community management, and guest relations, preferably within the hospitality or travel industry.Strong understanding of social media platforms, algorithms, and best practices for content creation, distribution, and engagement.Excellent communication skills, both written and verbal, with the ability to craft compelling narratives and interact effectively with diverse audiences.Creative mindset with a keen eye for design, aesthetics, and storytelling.Customer-centric approach with a genuine passion for delivering exceptional guest experiences.Ability to multitask, prioritize tasks, and thrive in a fast-paced, dynamic environment.Proficiency in social media management tools (e.g., Hootsuite, Buffer), analytics platforms (e.g., Google Analytics, Facebook Insights), and CRM systems.Demonstrated leadership capabilities, including team management, collaboration, and strategic thinking.Flexibility to work evenings, weekends, and holidays as needed to accommodate guest inquiries and social media activities.

Benefits:Competitive salary commensurate with experience.Performance-based incentives and bonuses.Opportunities for professional development and career advancement.A dynamic and inclusive work environment with a passionate team of professionals.

How to Apply:Interested candidates are encouraged to submit their resume and a cover letter outlining their qualifications, relevant experience, and why they are passionate about joining our team. Please include examples of previous social media campaigns or guest relations initiatives that you have led. Applications should be sent to

with the subject line

"Application: Manager - Social Media Marketing and Guest Relations"

ZenAway stays is an equal opportunity employer and values diversity in the workplace. We thank all applicants for their interest, but only those selected for an interview will be contacted

  • Manager - Social Media Marketing & Guest Relations - Hospitality Startup

    4 weeks ago

    goa, India ZenAway Stays Private Limited Full time

    Background on ZenAway Stays Private Limited (ZenAway Stays)ZenAway Stays ( is a Vacation Rental Startup based out of North Goa. We are reimagining the vacation rental industry from the ground up and our ambition is to build an iconic hospitality brand and a great place for professionals to build their careers in. We have recently commenced onboarding homes...

  • Manager - Social Media Marketing & Guest Relations - Hospitality Startup

    4 weeks ago

    North Goa, India ZenAway Stays Private Limited Full time

    Background on ZenAway Stays Private Limited (ZenAway Stays)ZenAway Stays ( is a Vacation Rental Startup based out of North Goa. We are reimagining the vacation rental industry from the ground up and our ambition is to build an iconic hospitality brand and a great place for professionals to build their careers in. We have recently commenced onboarding homes...

  • Manager - Social Media Marketing & Guest Relations - Hospitality Startup

    4 weeks ago

    North Goa, India ZenAway Stays Private Limited Full time

    Background on ZenAway Stays Private Limited (ZenAway Stays) ZenAway Stays ( is a Vacation Rental Startup based out of North Goa. We are reimagining the vacation rental industry from the ground up and our ambition is to build an iconic hospitality brand and a great place for professionals to build their careers in. We have recently commenced onboarding...

  • Guest Relation Executive

    6 days ago

    Goa, India Foxoso Hospitality Pvt Ltd Full time

    Guest Check-In and Check-Out:Welcome guests upon arrival. Assist with the check-in and check-out processes. Provide information about hotel amenities, services, and policies. Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally. Arrange transportation, tours, and other services as requested. Offer assistance with...

  • Guest Relations Manager

    4 weeks ago

    Goa-Arpora-Baga, India Hilton Full time

    A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest...

  • Social Media Marketer

    4 weeks ago

    Goa, India Red Hill Nature Resort Full time

    We are looking for a young, prolific and full-fledged **SOCIAL MEDIA MARKETER** with minimum 1 year of working experience to work at Red Hill Nature Resort,Ooty. Job Summary: The Social Media Marketer will administer the social media marketing and advertising of retail tea business entity associated with Red Hill Nature Resort. The Social Media Marketer...

  • Guest Relation Executive

    7 days ago

    Goa, India SINQ Hospitality Full time

    Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Handling inquiries and complaints - Ensuring guest satisfaction - Attend to special guests (e.g. VIPs) and answer their inquiries - Reservations and bookings **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: -...

  • Guest Relation Executive

    4 weeks ago

    Goa, India Foxoso Hospitality Pvt Ltd Full time

    Guest Check-In and Check-Out:Welcome guests upon arrival. Assist with the check-in and check-out processes. Provide information about hotel amenities, services, and policies. Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally. Arrange transportation, tours, and other services as requested. Offer assistance with...

  • Guest Relations Executive

    4 weeks ago

    Goa-Arpora-Baga, India Hilton Full time

    A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...

  • Guest Relation Associate

    4 weeks ago

    Goa, India The Baywatch Resort, Goa Full time

    Job Title: Guest Relations Associate Department: Front Office Reports To: Guest Relations Manager Summary: The Guest Relations Associate is responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction throughout their stay. They will be the primary point of contact for guests, handling inquiries, resolving issues,...

  • Guest Relation Executive

    4 weeks ago

    Goa, India Delta Recruitment Consultants Pvt. Ltd. Full time

    **Hiring for a Brand 5 star hotel.** **Position: Guest Relation Executive (GRE)** **Location: Goa** **Qualification: - Graduation** **Department: Front Office** **Female Only** **Job roles & responsibilities**: - **Managing guests' experiences.** **- Greeting and checking in guests as they arrive.** **- Ensuring guests have a pleasant...

  • Social Media Executive

    4 weeks ago

    Goa, India Growth Gravy Digital Marketing Solutions Full time

    Must have minimum 6 months experience - Must have good communication skills **Salary**: From ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: - Yearly bonus Application Question(s): - Are you currently residing in Goa? **Education**: - Bachelor's (preferred) **Experience**: - Social media marketing: 1 year (preferred) - total...

  • Social Media Executive

    4 weeks ago

    Goa, India Nodic Intent Full time

    Social Media Executive - Must have at least a year's of experience with working on META - Creating, running and managing ad campaigans via teh META ad's manager - Working experience of other digital marketing platforms will be an added advantage Location: Panjim **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift - Night...

  • Front Office Associate

    4 weeks ago

    Goa, India Kish Hospitality Consultant Full time

    Front Office Associate/ Receptionist Job Responsibilities: - Serves Guest by greeting, welcoming, Confirm their booking and directing them appropriately. - Notifies company personnel of visitor arrival. - Maintains security and telecommunications system. - Informs visitors by answering or referring inquiries. - Directs visitors by maintaining employee and...

  • Social Media Executive

    4 weeks ago

    Goa, India 91HR PVt Ltd Full time

    **Main Responsibilities**: - Planning and creating monthly social media calendars and activities for brands - Managing social media accounts for clients. - Preparing communication plans for new clients - Communicate with followers, respond to queries in a timely manner and monitor customer reviews - Conceptualizing and writing the content and copy - Suggest...

  • Guest Service Associate

    4 weeks ago

    Goa, India Jaglax Homes Full time

    Koala by Jaglax Homes is a premier hospitality company specialising in luxury villa accommodations in North Goa. We are on the lookout for a **Guest Service Associate** to manage guest service for our exclusive villas. Your responsibilities will include maintaining cleanliness and organization in guest areas, assisting with food and beverage service, and...

  • Social Media Executive

    5 days ago

    Goa, India Growth Gravy Full time

    **Must have minimum 1 year experience**: - Should know how to develop campaigns/ content thats the main - Manage social media platforms which include publishing various types of content and monitoring the pages. - Carrying out successful marketing campaigns from ideation to execution - Create, curate, and manage all published content (images, video, and...

  • Social Media Executive

    4 days ago

    Goa, India Sampoorna Yoga Full time

    We are seeking a skilled and creative Social Media Executive to join our dynamic team. As a Social Media Executive, you will be responsible for managing and enhancing our online presence across various social media platforms. Your role will involve creating engaging content, monitoring trends, interacting with followers, and contributing to our overall...

  • Jr. Social Media Associate

    7 days ago

    Goa, India Samyojak Consultancy Services Full time

    **Job **Overview**: The leading offbeat and experiential tour company, known for their unique concept - based trails, curating memorable travel adventures, providing top-notch services, and ensuring unparalleled customer satisfaction that have helped create a different narrative of Goa are seeking a Jr. Social Media Associate to join their...

  • Social Media Executive

    4 weeks ago

    Goa, India ReckRute Full time

    Social Media Executive - Must have at least a year's of experience with working on META - Creating, running and managing ad campaigns via the META ad's manager - Working experience of other digital marketing platforms will be an added advantage Location: Panjim Schedule: - Day shift **Speak with the employer** +91 9226003128