Quality Assurance Processor

3 weeks ago

Pune, India Davies Full time

Department:
Claims Management

Location:
Pune

Description
We're looking for a detail-oriented and adaptable Quality Assurance Processor to join our team in Pune. This role involves reviewing property inspection reports to ensure they meet client standards and are accurate and consistent. You'll also help improve processes and work closely with field teams to support report quality.

Key Responsibilities

  • Review inspection photographs to ensure they meet required quality standards and capture all relevant elements of the property.
  • Validate that reported hazards and conditions match visual evidence and align with client-specific guidelines.
  • Review RCT (Replacement Cost Tool) data to confirm accuracy of property characteristics in relation to images.
  • Verify that sketches and diagrams align with the actual property footprint.
  • Cross-check public data sources to validate inspection findings when necessary.
  • Communicate effectively with field inspectors in writing to resolve errors or clarify report details.
  • Maintain a high standard of professionalism, ethics, and integrity in all communications.
  • Suggest improvements to enhance productivity, reduce errors, and support operational excellence.
  • Follow organizational policies and client expectations rigorously.
  • Participate actively in training programs and apply learning to boost quality and output.

Skills, Knowledge & Expertise

  • Experience in quality control, property inspections, or insurance processes.
  • Familiarity with U.S. property or insurance industry practices is an added advantage.
  • Excellent verbal and written communication skills.
  • Proficient with Microsoft Office Suite or related software.

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