Zoho Developer
3 weeks ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team in our Dubai HQ. The successful candidate will be responsible for providing technical support and assistance to our staff on a daily basis, as well as helping with more complex IT issues. This position requires a good understanding of some advanced IT skills such as backend development and coding, as well as experience in helping an office with standard IT needs. The IT Support Specialist will work closely with our team to ensure that our systems are running smoothly, and any issues are quickly resolved.
Responsibilities:
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Provide technical support to our staff on a daily basiso
Respond to and resolve help desk tickets in a timely mannero
Troubleshoot hardware, software, and network issueso
Install and configure software and hardwareo
Maintain accurate records of all support requests and resolutionso
Collaborate with our team to ensure that all systems are running smoothlyo
Manage user accounts and access controlo
Assist with the maintenance of servers and networkso
Write scripts and automate routine taskso
Provide training to staff on the use of software and systemso
Assist with website development and upgradesRequirements:
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Bachelor's degree in Computer Science or related field is preferredo
At least 3 years of experience in IT support, with a good knowledge of technical ITo
Excellent troubleshooting and problem-solving skillso
Strong knowledge of Windows and MacOS operating systemso
Knowledge of Zoho One is neededo
Experience with network and server administrationo
Strong knowledge of cyber security and IT securityo
Excellent communication and interpersonal skillso
Ability to work independently and as part of a teamIf you are an experienced IT Support Specialist, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and the chance to work on the latest technology with a dynamic team of professionals.
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