Technical Services Coordinator

4 weeks ago


Delhi, India Avenue Sound Pvt Ltd Full time
Avenue Sound is in search of a Technical Services Coordinator who can help end customers with their support requests and assign the necessary technical engineers to attend those requests within a timely manner.

ResponsibilitiesFollow office workflow procedures to ensure maximum efficiencyCreate processes and templates to ensure maximum effectiveness of workforce being deployedUnderstand customer requests and coordinate with Technical Team to ensure the correct engineer is assigned to resolve the issue in a timely mannerHelp the customer book a requests using the Avenue Sound appProvide service orders to technicians to take a signature from the end customer once their service visit is completeOrganize schedules of technical team to deploy the correct team member to the correct site location based on the requirements for that ongoing projectKeep tasks, deployment, customer service requests and ongoing issues properly documented within the Gqueues software used by the company for organization planning and management.

QualificationsProven experience as workforce coordinator or in a similar roleExperience in customer service will be a plusKnowledge of basic customer service principles and workforce deployment management systems and proceduresOutstanding knowledge of MS Office, “back-office” and accounting softwareWorking knowledge of office equipment (e.g. optical scanner)Excellent communication and interpersonal skillsOrganized with the ability to prioritize and multi-taskReliable with patience and professionalismAssociate’s/College degree; BSc/Ba in business administration or relevant field is a plus

Salary and Work TimingsSalary for this job will be competitive with current market trendsWork Schedule is Monday through Friday, 10:30 am to 7 pm in Office. We do not support WFH for this position.6 Months Probationary PeriodAnnual Salary IncrementsDiwali Bonus

Why Work with Avenue SoundYou will be working with us, not for usA chance to achieve professional growth and we provide opportunities to grow your knowledge and perfect your craftWe are a group without and ego and stress communication, working as a team and educating out customer baseWe ensure that as the company grows, each team member grows. We offer monthly performance bonuses, yearly bonuses and large salary increments yearly.Hard work always pays off. If you work hard at Avenue Sound you will always see the rewards from it. Both personally and professionally



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