Service Administrator

1 week ago


Bangalore City, India Bruker Full time
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 7,500 employees are working on this permanent challenge, at over 90 locations on all continents.We are looking for an experienced service administration employee on a 2-year contract (subject to contract renewal, extension or conversion) at our Bangalore location.Responsibilities:You work at the Bangalore location and support our service administration team worldwide with the aim of carrying out efficient order processing within the defined response times. You work together with other departments such as sales, production, finance and shipping and ensure a high level of customer satisfaction. Your main areas of responsibility are:Creation of detailed quotes for all service cases such as spare part deliveries, repairs and service contracts. Checking order documents according to internal specifications and entering orders in the SAP ERP/Salesforce systemCreation of order confirmations, delivery documents and invoices as well as export documents for international order processingElectronic archiving of all order-related documentsCommunication with international customers and distributors as well as with worldwide sales and service officesAdditional areas of responsibility and specialization after trainingWarehouse management of spare parts worldwide to ensure quick availability of spare partsCreating reports to analyze service-relevant key figures using BI applications (e.G. SAC, Tableau)Qualification:M.Sc / Graduate in Commerce / ScienceMinimum 4 years of relevant experience in customer Service support / commercial and sales-oriented area, ideally in industry/experienceExperienced in using common office programs;

SAP/Salesforce knowledge (SD module) is an advantageExperience working with databases and analyzing key business figures using BI tools is an advantageGood knowledge of English is requiredGood communication skills and high resiliencePrecise and independent way of working
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