Major Incident Manager

1 week ago


Noida, Uttar Pradesh, India NTT DATA North America Full time

Company Description

NTT DATA, Inc. is a global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in more than 50 countries, we have a robust partner ecosystem and offer business and technology consulting, data and artificial intelligence solutions, and more.

Role Description

This is a full-time on-site role for a Major Incident Manager at NTT DATA North America in Noida. The Major Incident Manager will be responsible for managing major incidents, problem management, IT service management, incident management, and providing technical support on a day-to-day basis.

Qualifications

  • Major Incident Management, Problem Management, and Incident Management skills
  • IT Service Management and Technical Support skills
  • Experience in managing major incidents and problem resolution
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration abilities
  • ITIL certification is a plus
  • Bachelor's degree in Computer Science, IT, or related field


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