Incident Response Commander

1 week ago

Noida, Uttar Pradesh, India Thales Full time
Location: Noida, IndiaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India's growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

Thales is seeking a collaborative and diligent person with a passion for
infrastructure to work as an Incident Commander within the Incident Response Team. The Incident Response Team provides 24x7x365 coverage for Major Incidents that affect the Imperva Infrastructure with some on-call as needed.
Dedicated Incident Commanders provide a crucial role in guiding efforts to troubleshoot and investigate Major Incidents while keeping Subject Matter Experts focused on service restoration, minimizing service disruptions. The Incident Commanders are also responsible for Problem Management of the underlying issues, helping drive efforts for improving the stability and
resiliency of the infrastructure.

The role will be located in Noida, India and will require the candidate to work in different time shifts to align with APJ / US / EMEA time zones. It may also require weekend and holiday on-call responsibilities on a rotating basis with other members of the team.
The Incident Commander is responsible for coordinating incident response and problem management, guiding resources during triage, and remediation of cloud infrastructure service disruptions. These duties will include:
● Initiate communication channels and guide conversations for investigating and troubleshooting Major Incidents. Escalations are to be made at the advice and/or recommendations of existing SMEs on the call
● Provide regular updates to internal and external stakeholders throughout the incident using prepared templates
● Act as an intermediary between internal and external stakeholders and the Subject Matter Experts by acting as a single point of contact for questions
● Coordinate efforts of troubleshooting and mitigating the impact during an incident, including making sure all relevant resources are engaged
● Ensure the focus of the efforts during a Major Incident is on mitigating the impact while collecting data, as long as it does not hinder the effort or extend the duration of the impact
● Compose impact statements which are understandable by both internal and external stakeholders, based on explanations and confirmation provided by Subject Matter Experts
● Maintaining an accurate timeline of events and activities during a Major Incident
● Schedule and lead postmortem activities such as root cause analysis, performance analysis, etc., leading the Subject Matter Experts and other technical resources to evaluate the problem
● Participates in team review of incident and problem management processes, providing feedback and opinion based on their experiences
Required Experience and Skills:
● Bachelor's degree in a program related to information technology/computer science, or equivalent experience
● At least 5 years experience within IT infrastructure operations (ITSM), especially within a service-provider (e.g. ISP, SaaS, IaaS) environment
● Strong listening skills
● Ability to communicate clearly and succinctly in both verbal and written formats in English using predefined templates and guidelines
● Experience with gathering, synthesizing, and prioritizing information from subject-matter experts
● Ability to work in high-stress situations and keep incident responders calm and focused
● Availability to work on-call weekend shifts in rotation with other team members
● Familiarity with complex distributed systems
● Familiarity with the OSI model and ability to discuss how communication between systems can be explained by it
● Comfortable with both big-picture as well as technical minutiae within a multi-datacenter topology
● General working knowledge of Linux operating systems, routing and switching platforms, and network and switching protocols

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now

  • Incident Response Specialist

    7 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    As a member of our Incident Response Team, you will be responsible for responding to and managing security incidents in a timely and effective manner. This includes monitoring security events, identifying alerts and events of interest, and performing an initial triage of security alerts as per defined procedures.You will analyze security alerts to determine...

  • Reviewer (Incident Response)

    3 days ago

    Noida, Uttar Pradesh, India TransPerfect Full time

    Overview We are seeking a Reviewer for our Incident Response/Data Breach team in the newly established TransPerfect Noida office. This role is open to experienced professionals with 2-3 years of experience. Job Description : Review and code PII & PHI documents for Breach Review/Incident Response services Identify useful PII (Personally identifiable...

  • Cybersecurity- Incident Response

    1 week ago

    Greater Noida, Uttar Pradesh, India Coforge Full time

    Job Description Role: Analyst-(IR) Incident Response-Cybersecurity Job Location: Greater Noida Required Skills: ? Strong hands-on experience with Azure Sentinel and Microsoft Defender for O. ? Understanding of security events and situations in Azure Sentinel and MS defender. ? Understanding of sentinel services, SOAR and implementing. ? Identifying...

  • Reviewer (Incident Response)

    5 days ago

    Noida, Uttar Pradesh, India TransPerfect Full time

    OverviewWe are seeking a Reviewer for our Incident Response/Data Breach team in the newly established TransPerfect Noida office. This role is open to experienced professionals with 2-3 years of experience.Job Description:Review and code PII & PHI documents for Breach Review/Incident Response servicesIdentify useful PII (Personally identifiable information) &...

  • Incident Response Specialist

    3 days ago

    Noida, Uttar Pradesh, India TransPerfect Full time

    Job DescriptionWe are seeking a highly skilled Incident Response Specialist to join our team in Noida. This role is open to experienced professionals with 2-3 years of experience in Breach Review/Incident Response services.The successful candidate will be responsible for:Reviewing and coding PII & PHI documents for Breach Review/Incident Response...

  • Major Incident Manager

    3 days ago

    Noida, Uttar Pradesh, India NTT DATA North America Full time

    Company DescriptionNTT DATA, Inc. is a global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in more than 50 countries, we have a robust partner ecosystem and offer business and technology consulting, data and artificial intelligence solutions, and more....

  • Incident Resolution Expert

    4 days ago

    Noida, Uttar Pradesh, India EXL IT service management Full time

    Incident Resolution ExpertWe are seeking a highly skilled and motivated Incident Resolution Expert to join our team at EXL IT service management. As an Assistant Manager, you will be responsible for handling P1/P2 outages as Incident Manager and participating in problem management by coordinating with L2/L3 teams. This includes establishing governance...

  • Head of Fire and Emergency Response

    6 days ago

    Noida, Uttar Pradesh, India Best infosystems Ltd. Full time

    Job OverviewAt Best infosystems Ltd., we are committed to providing a safe and healthy work environment for all employees. As the Fire & Safety Head (Vice President of Fire and Safety), you will play a critical role in achieving this goal by developing and implementing effective fire safety and risk management strategies.Responsibilities:Develop and...

  • Emergency Response Team Lead

    4 days ago

    Noida, Uttar Pradesh, India Tagger Technologies LLP Full time

    Role OverviewThe Public Protection Officer will be responsible for ensuring the safety of people and assets in emergency situations. This includes responding to fires, rescues, and other hazardous incidents. The ideal candidate will have a strong understanding of fire prevention and occupational safety regulations.Responsibilities:- Develop and implement...

  • Security Service And Incident Management Lead

    2 weeks ago

    Noida, Uttar Pradesh, India British Council Full time

    We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide We work directly with individuals to help them gain the skills confidence and connections to transform their lives and shape a better world in partnership with the UK We support them to build networks and explore creative ideas ...

  • Global IT Operations Center Lead

    2 weeks ago

    Noida, Uttar Pradesh, India NXP Semiconductors Full time

    Ready to join the future of innovation in IT at NXP?Become part of the startup of a dynamic team that is leading NXP on a digital transformation journey. Your role is to be run Global IT Operations Center within our global NXP organization. There is a lot of room for new ideas and innovation, and you will be supported to have a continuous focus on...

  • Global IT Operations Center Lead

    7 days ago

    Noida, Uttar Pradesh, India NXP Semiconductors Full time

    Ready to join the future of innovation in IT at NXP?Become part of the startup of a dynamic team that is leading NXP on a digital transformation journey. Your role is to be run Global IT Operations Center within our global NXP organization. There is a lot of room for new ideas and innovation, and you will be supported to have a continuous focus on...

  • Emergency Response Team Lead

    6 days ago

    Noida, Uttar Pradesh, India Jones Lang LaSalle Full time

    Job SummaryThe Fire & Safety Officer will play a critical role in maintaining a safe and secure environment for our employees, clients, and visitors. This position requires strong organizational skills, excellent communication abilities, and a proven track record of success in fire safety and emergency response.Key Responsibilities:Set up equipment and...

  • Service Desk Expert

    1 week ago

    Noida, Uttar Pradesh, India Fujitsu Full time

    Exceptional verbal and communication skillsUnparalleled Listening and Comprehension capabilitiesProven service industry front line experience with handling high value/critical customersAbility to keyboard to capture important details on a call for documentationResponsibilities:Should be handling Call / Chat / Email Support to end usersIdentifies issues...

  • Software Asset Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Birlasoft Limited Full time

    Job Description- Should have hands on experience in handling Incident, Problem, Change, Major Incident Management process- Should have experience in running BAU Operations- Knowledge in CMDB is added advantage- Knowledge in Service Now, any Industry live Monitoring tool is added advantage- Experience in handling Command Center is added advantage- Should have...

  • Software Asset Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Birlasoft Full time

    About Birlasoft:Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a...

  • Senior DevSecops Engineer

    7 days ago

    Noida, Uttar Pradesh, India Oracle Full time

    Job DescriptionEmployer DescriptionAn Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In...

  • Senior Site Reliability Engineer

    1 week ago

    Noida, Uttar Pradesh, India Sumo Logic Full time

    Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo's planet-scale observability and security products. Work with your global SRE team to optimize operations, increase efficiency in our use of cloud resources and our developer's time, harden security posture, and increase feature...

  • Staff Software Engineer, Core SRE

    1 week ago

    Noida, Uttar Pradesh, India Sumo Logic Full time

    Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo's planet-scale observability and security products. Work with your global SRE team to optimize operations, increase efficiency in our use of cloud resources and our developer's time, harden security posture, and increase feature...

  • IT Support Specialist

    1 week ago

    Noida, Uttar Pradesh, India Clearwater Analytics Full time

    Job Summary:    The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they...