Incident Response Commander

2 weeks ago


Noida, Uttar Pradesh, India Thales Full time
Location: Noida, IndiaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India's growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

Thales is seeking a collaborative and diligent person with a passion for
infrastructure to work as an Incident Commander within the Incident Response Team. The Incident Response Team provides 24x7x365 coverage for Major Incidents that affect the Imperva Infrastructure with some on-call as needed.
Dedicated Incident Commanders provide a crucial role in guiding efforts to troubleshoot and investigate Major Incidents while keeping Subject Matter Experts focused on service restoration, minimizing service disruptions. The Incident Commanders are also responsible for Problem Management of the underlying issues, helping drive efforts for improving the stability and
resiliency of the infrastructure.

The role will be located in Noida, India and will require the candidate to work in different time shifts to align with APJ / US / EMEA time zones. It may also require weekend and holiday on-call responsibilities on a rotating basis with other members of the team.
The Incident Commander is responsible for coordinating incident response and problem management, guiding resources during triage, and remediation of cloud infrastructure service disruptions. These duties will include:
● Initiate communication channels and guide conversations for investigating and troubleshooting Major Incidents. Escalations are to be made at the advice and/or recommendations of existing SMEs on the call
● Provide regular updates to internal and external stakeholders throughout the incident using prepared templates
● Act as an intermediary between internal and external stakeholders and the Subject Matter Experts by acting as a single point of contact for questions
● Coordinate efforts of troubleshooting and mitigating the impact during an incident, including making sure all relevant resources are engaged
● Ensure the focus of the efforts during a Major Incident is on mitigating the impact while collecting data, as long as it does not hinder the effort or extend the duration of the impact
● Compose impact statements which are understandable by both internal and external stakeholders, based on explanations and confirmation provided by Subject Matter Experts
● Maintaining an accurate timeline of events and activities during a Major Incident
● Schedule and lead postmortem activities such as root cause analysis, performance analysis, etc., leading the Subject Matter Experts and other technical resources to evaluate the problem
● Participates in team review of incident and problem management processes, providing feedback and opinion based on their experiences
Required Experience and Skills:
● Bachelor's degree in a program related to information technology/computer science, or equivalent experience
● At least 5 years experience within IT infrastructure operations (ITSM), especially within a service-provider (e.g. ISP, SaaS, IaaS) environment
● Strong listening skills
● Ability to communicate clearly and succinctly in both verbal and written formats in English using predefined templates and guidelines
● Experience with gathering, synthesizing, and prioritizing information from subject-matter experts
● Ability to work in high-stress situations and keep incident responders calm and focused
● Availability to work on-call weekend shifts in rotation with other team members
● Familiarity with complex distributed systems
● Familiarity with the OSI model and ability to discuss how communication between systems can be explained by it
● Comfortable with both big-picture as well as technical minutiae within a multi-datacenter topology
● General working knowledge of Linux operating systems, routing and switching platforms, and network and switching protocols

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now

  • Noida, Uttar Pradesh, India EXL Full time

    Job OverviewAbout EXLWe are a global leader in analytics and data management solutions, helping clients drive business value from their data.Job SummaryThe Incident Response Director is responsible for leading the development and execution of strategies for incident management and cyber defense. This includes overseeing the entire incident response...


  • Noida, Uttar Pradesh, India NTT DATA North America Full time

    NTT DATA, Inc. is a global innovator of business and technology services.The Major Incident Manager will be responsible for managing major incidents, problem management, IT service management, incident management, and providing technical support on a day-to-day basis.We are looking for an experienced professional who can analyze complex problems, identify...


  • Noida, Uttar Pradesh, India AML RightSource Full time

    Security Operations Center RoleThe Security Operations Center (SOC) is a critical component of AML RightSource's overall security strategy. As a Senior SOC Analyst, you will play a key role in monitoring and analyzing security events, conducting investigations, and providing technical guidance to junior analysts.ResponsibilitiesMonitor and analyze security...


  • Noida, Uttar Pradesh, India TransPerfect Full time

    Overview We are seeking a Reviewer for our Incident Response/Data Breach team in the newly established TransPerfect Noida office. This role is open to experienced professionals with 2-3 years of experience. Job Description : Review and code PII & PHI documents for Breach Review/Incident Response services Identify useful PII (Personally identifiable...


  • Greater Noida, Uttar Pradesh, India Coforge Full time

    Job Description Role: Analyst-(IR) Incident Response-Cybersecurity Job Location: Greater Noida Required Skills: ? Strong hands-on experience with Azure Sentinel and Microsoft Defender for O. ? Understanding of security events and situations in Azure Sentinel and MS defender. ? Understanding of sentinel services, SOAR and implementing. ? Identifying...


  • Noida, Uttar Pradesh, India TransPerfect Full time

    OverviewWe are seeking a Reviewer for our Incident Response/Data Breach team in the newly established TransPerfect Noida office. This role is open to experienced professionals with 2-3 years of experience.Job Description:Review and code PII & PHI documents for Breach Review/Incident Response servicesIdentify useful PII (Personally identifiable information) &...


  • Noida, Uttar Pradesh, India EXL Full time

    Company OverviewEXL is a leading business process and technology services company that helps businesses create and adapt customer-centric systems. We pride ourselves on delivering exceptional results through our collaborative approach, expertise, and commitment to innovation.Job DescriptionThis exciting opportunity will challenge you to use your technical...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    Job Summary:We are seeking a highly skilled Network Security Analyst - Incident Response to join our team in Noida, India. As a key member of our security operations team, you will be responsible for analyzing and responding to security incidents, as well as maintaining a high level of situational awareness to identify potential threats to our clients'...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    RequirementsWe are seeking a Security Center Operations Sr. Analyst to join our team in India. To be successful in this role, you will need to have strong analytical skills, ability to work in a fast-paced environment, and excellent communication skills. You should also have experience with Security Monitoring tools and be able to perform tasks such as...


  • Noida, Uttar Pradesh, India NTT DATA North America Full time

    Company DescriptionNTT DATA, Inc. is a global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in more than 50 countries, we have a robust partner ecosystem and offer business and technology consulting, data and artificial intelligence solutions, and more....


  • Noida, Uttar Pradesh, India NTT DATA North America Full time

    Company Description NTT DATA, Inc. is a global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in more than 50 countries, we have a robust partner ecosystem and offer business and technology consulting, data and artificial intelligence solutions, and...


  • Noida, Uttar Pradesh, India Jaguar Security Services Pvt. Ltd. Full time

    **Security Operations Role**We are seeking an experienced SOc Operator to join our team at Jaguar Security Services Pvt. Ltd. Based in Noida, this full-time role involves:ResponsibilitiesMonitoring and managing security systemsAnalyzing security threats and responding to incidentsCoordinating with security personnelRequirementsExperience in security...


  • Noida, Uttar Pradesh, India British Council Full time

    We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide We work directly with individuals to help them gain the skills confidence and connections to transform their lives and shape a better world in partnership with the UK We support them to build networks and explore creative ideas ...


  • Noida, Uttar Pradesh, India NXP Semiconductors Full time

    Ready to join the future of innovation in IT at NXP?Become part of the startup of a dynamic team that is leading NXP on a digital transformation journey. Your role is to be run Global IT Operations Center within our global NXP organization. There is a lot of room for new ideas and innovation, and you will be supported to have a continuous focus on...


  • Noida, Uttar Pradesh, India NTT DATA North America Full time

    About NTT DATANTT DATA, North America is a leading provider of business and technology services.The Major Incident Manager will be part of our IT Service Management team, responsible for ensuring the delivery of high-quality IT services.To succeed in this role, you will need:Technical expertise in IT service managementStrong problem-solving and analytical...


  • Noida, Uttar Pradesh, India NXP Semiconductors Full time

    Ready to join the future of innovation in IT at NXP?Become part of the startup of a dynamic team that is leading NXP on a digital transformation journey. Your role is to be run Global IT Operations Center within our global NXP organization. There is a lot of room for new ideas and innovation, and you will be supported to have a continuous focus on...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    Job Responsibilities:Perform real-time log analysis to provide network and data security for NTT Data Services clients, leveraging log correlation platforms.Evaluate deconstruct malware through open-source and vendor-provided tools.Respond to inbound phone and electronic requests for technical assistance from customers, utilizing ticketing system and...

  • Service Desk Expert

    2 weeks ago


    Noida, Uttar Pradesh, India Fujitsu Full time

    Exceptional verbal and communication skillsUnparalleled Listening and Comprehension capabilitiesProven service industry front line experience with handling high value/critical customersAbility to keyboard to capture important details on a call for documentationResponsibilities:Should be handling Call / Chat / Email Support to end usersIdentifies issues...


  • Noida, Uttar Pradesh, India Birlasoft Limited Full time

    Job Description- Should have hands on experience in handling Incident, Problem, Change, Major Incident Management process- Should have experience in running BAU Operations- Knowledge in CMDB is added advantage- Knowledge in Service Now, any Industry live Monitoring tool is added advantage- Experience in handling Command Center is added advantage- Should have...


  • Noida, Uttar Pradesh, India Birlasoft Full time

    About Birlasoft:Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a...