Executive - Compliance

5 days ago

Pune, India Credence Resource Management Full time

Contact HR Pragati on or share updated CV on

Role & responsibilities


• Conducting audits related to regulatory requirements.


• Conducting process related audits.


• Conducting daily/weekly briefing and review sessions.


• Conducting training for on-floor/ in-training agents to improve compliance.

  • Reviewing and tracking completion of root cause analysis and action plan.
  • Provides actionable data to various internal support groups as needed.
  • Prepare and analyze internal and external compliance reports for management staff review.
  • Acts as a Subject Matter Expert

Preferred candidate profile


• Minimum of 3 years of international voice (USA) BPO experience.


• Minimum of 1 year of Collections experience Voice.


• Should be comfortable working in night shifts.


• Should have excellent verbal and written communication skills.


• Should have good presentation skills.


• Should have basic MS Office skills (Excel, PPT & Word) & interpersonal skills.


• Should have the ability to execute policies, processes and procedures of the organization.


• Should be good at multitasking; able to consistently execute and complete the tasks within stringent deadlines

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