Post-Sale Concierge

2 weeks ago

Mumbai, India Newage Products Full time

Role & responsibilities

  • Developing & maintaining strong personalized relationships with VIP clients, providing timely and courteous customer support throughout their entire customer journey, ensuring that the NewAge Products brand is represented well
  • Delivering exceptional service and ensuring customer satisfaction with each interaction
  • Swiftly resolving any issues or concerns raised by VIP clients
  • Assisting VIP clients with inquiries, resolving issues, and providing product or service information.
  • Collaborating with team members and other departments to resolve complex customer issues & to ensure exceptional service for VIP clients
  • Working closely with cross-functional teams, carriers, and warehouses to streamline and coordinate design, installation, and delivery services
  • Maintaining a high level of process and product knowledge to effectively assist clients
  • Troubleshooting technical problems and escalating issues to the appropriate teams when necessary
  • Documenting customer interactions and ensuring accurate and thorough case records
  • Handling confidential information with discretion and professionalism
  • Ensuring compliance with company policies and procedures
  • Tracking of VIP customer feedback to identify areas for improvement, share findings with management to implement improvements, increase VIP customer satisfaction and loyalty
  • Developing strong sustainable relationships throughout the organization

Preferred candidate profile

  • Minimum criteria is graduation in any discipline from a recognized university or institution
  • Exceptional communication skills (written and spoken) are mandatory
  • Proven ability to deliver exceptional customer-centric service
  • Willingness and availability to work full-time during evening and night shifts, aligning with North American time zones
  • Flexibility to work on select public holidays and occasional weekends, as business needs arise
  • Strong problem-solving abilities and a patient and empathetic approach to customer interactions
  • Ability to adapt to evolving technologies and learn new software quickly
  • Detail-oriented with strong organizational skills
  • Basic computer skills for data entry and using customer support software
  • Minimum 5 years experience handling customer support communications in a Contact Centre environment
  • Minimum 2 years experience collaborating on cross-functional projects related to Customer Experience or similar area of the business
  • Proven proactive, results-oriented leader with exceptional motivational, negotiation, and influencing skills; approachable, compassionate, and genuine
  • Ability to build, maintain, and sustain strong relationships; attract, recruit, train, develop and retain talent as required
  • Proven analytical, planning, organizing, delegating, communication, and presentation skills
  • Proficient with various platforms for managing an eCommerce business; Microsoft Office (Word, PowerPoint, Excel, Outlook), SmartSheet, Salesforce, Shopify, SAP, Tableau, and/or other related tools and programs
  • Ability to effectively manage multiple priorities and demands in a fast paced, time-sensitive environment; thrives in an environment of change and ambiguity

Candidate should have below requirements at their home for WFH

  • Steady broadband or cable Internet
  • Appropriate working desk for Work from home

  • Client Concierge

    5 days ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company DescriptionEther Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...

  • Client Concierge

    6 days ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company Description Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...

  • Client concierge

    6 days ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company Description Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2 B collaborations. With an uncompromising...

  • Client Concierge

    6 days ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company DescriptionEther Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...

  • Entertainment Concierge

    2 days ago

    Mumbai, Maharashtra, India BookMyShow Full time

    **Peppo is a marketing tech firm which runs a dining deals platform for BookMyShow, loyalty programs for leading brands and f&b ordering infrastructure for multiple apps. Its investors include Nandan Nilekani and BookMyShow.**: **BookMyShow is a pioneer in end-to-end management of live entertainment events including music concerts, live performances,...

  • Client Concierge

    6 days ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company Description Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...

  • Client Concierge

    4 days ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company Description Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising...

  • Client Concierge

    6 days ago

    mumbai, India Ether Atelier Chocolat Full time

    Company DescriptionEther Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...

  • Client Concierge

    7 days ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company DescriptionEther Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...

  • Client Concierge

    7 days ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company DescriptionEther Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...