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Quess Corp Limited | Manager Facilities Administration
3 weeks ago
Quess Corp Limited (BSE: 539978, NSE: QUESS), is India's leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after sales service, back-office operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc. Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 644 locations across India, South East Asia & North America with 5,00,000+ people & 3000 + clients.
We believe in giving you the empowerment, flexibility and resources to follow your ideas and do meaningful work in your own unique way. We value speed, agility and entrepreneurial spirit and are committed to providing you a safe, inclusive and nurturing work environment. We provide you with the support needed to grow and be the best you can possibly be. In return, you lead us to build a better business for everyone - our clients, our employees and the world.
Role Overview:
The AVP of Facilities & Administration will oversee and manage all aspects of facilities management, administration, and workplace operations to ensure seamless support for business operations in a dynamic BPO environment. This role requires strategic leadership, operational excellence, and the ability to manage diverse teams and vendors while maintaining cost efficiency and compliance with industry standards.
Key Responsibilities:
1. Facilities Management:
- Oversee the maintenance, safety, and security of multiple office facilities across locations.
- Develop and implement policies for effective space utilization, infrastructure planning, and workplace optimization.
- Manage vendor relationships for facilities services, including housekeeping, maintenance, security, and utilities.
- Ensure compliance with local and national regulations, including environmental, health, and safety standards.
- Plan and execute office relocations, expansions, and refurbishments as required.
2. Administration:
- Manage day-to-day administrative operations, including procurement, inventory management, and travel arrangements.
- Implement best practices and standard operating procedures for administrative functions.
- Lead and monitor service delivery of admin teams to ensure high levels of employee satisfaction.
- Prepare and manage budgets for facilities and administration, ensuring cost optimization.
- Oversee records management, documentation, and regulatory filings related to facilities and admin functions.
- Crisis Management & Business Continuity
- Develop and execute business continuity plans, including disaster recovery and emergency preparedness.
- Manage risks associated with facilities and administrative operations, ensuring minimal disruption to business processes.
- Oversee crisis management efforts, including pandemic-related protocols and safety measures.
3. Leadership & Team Management:
- Lead and mentor teams across facilities and administrative functions to ensure high performance and professional growth.
- Drive a culture of accountability, innovation, and customer-centric service delivery.
- Collaborate with cross-functional teams, including IT, HR, and Operations, to align facilities and admin services with business goals.
4. Stakeholder & Vendor Management:
- Engage with internal stakeholders to understand and address facility and administrative requirements.
- Negotiate contracts and manage vendor performance to ensure quality services and cost-efficiency.
- Ensure timely renewals of leases, contracts, and licenses for facilities and administrative services.
Required Skills and Qualifications:
- Education: Bachelor's degree in Business Administration, Facilities Management, or a related field. MBA or equivalent is a plus.
Experience:
- 12+ years of experience in Facilities & Administration, with at least 5 years in a leadership role.
- Proven experience in the BPO industry managing multi-site operations.
Technical Skills:
- Strong knowledge of facilities management tools, compliance regulations, and best practices.
- Proficiency in budgeting, cost management, and vendor negotiations.
- Familiarity with workplace technology solutions, including access control, security systems, and energy management.
Soft Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Problem-solving mindset with a focus on continuous improvement.
- Ability to handle high-pressure situations and drive results in a fast-paced environment.)
Key Competencies:
- Strategic thinking and ability to align facilities and admin functions with business objectives.
- Expertise in managing large-scale operations in the BPO industry.
- Ability to adapt to emerging trends in workplace management, including sustainability
Preferred Qualifications:
- Certification in Facilities Management (e.g., FMP, CFM) is an added advantage.
- Experience in managing workplace transformations and implementing smart building technologies.
- This role offers a unique opportunity to drive operational excellence and create a workplace environment that supports employee productivity and satisfaction in a rapidly evolving BPO industry.
