Associate Director

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job Summary • The position is responsible for Region Performance achievements of Mortgages. Technical issues where frontline need support• The role involves coordinating with stakeholders and bring efficiency• Coordinating with stakeholders and to bring process efficiencies• The position is responsible for Approval rate and deep dive in Rejection ratio and bring in quality loginsKey Responsibilities Strategy• Achieving revenue targets by acquiring, growing and deepening premium Banking customer relationships through effective relationship management. Focus on the analysis and satisfaction of Priority banking customers' financial as well as investment needs and objectives.Business• Maximize sales performance to achieve given revenue targets for self and team as well as that of the branch through liability products (Current /Savings /Term deposits), wealth management products and asset related products (secured, unsecured)Processes• Provide support for new product launches, and champion new sales initiatives. Device strategies to acquire large prospective customers through referrals, maximize market share in the catchment area of the branch, by below the line activities and promotions. Coordinate customer events along with the product teamPeople & Talent• Ensure effective Relationship Management by monitoring the movement of the top customers of the Segment devise and implement a customer acquisition and retention programme. Improve product per customer holding.Risk Management• Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaintsGovernance• Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality serviceRegulatory & Business Conduct• Display exemplary conduct and live by the Group's Values and Code of Conduct.• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key stakeholders• NR Segment/ Wealth Management UnitSkills and Experience • Must be a graduate. MBA's would be an advantage• Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; NR background preferable not essential, Wealth acumen would be an advantage• Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred• Good knowledge of the selected market and customer segments would be an advantage• Strong communication and negotiation skills with the ability to influence outcomes• Strong inter-personal skills, which encourages and promotes enthusiasm and team spiritRole Specific Technical Competencies • Wealth Advisory Management• Client Relationship Management• Portfolio ManagementAbout Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.