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Service Assurance Head
2 months ago
Role:- Assurance Head, DGM
Purpose of the Job
•Build a one-to-one relationship with the SAM customers based on an understanding of customers, business environment.
•The role involves going beyond brand building for AES products/ services and adding value to AES business by creating a personal, holistic and integrated service experience for the customer.
Key Deliverables
• Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
• Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance
• Identify and Deploy Measures to Improve Service Levels
• Develop & Nurture Relationships with relevant people at Client Organization.
• Identify opportunities to shore up recurring revenue opportunities
Skills Required
• Customer Focus and Customer first attitude
• Reasonable Commercial, process and Business Awareness
• Perseverance and go getter attitude.
• Collaborative relationships building & working
• Effective Communication and Impact
• Self-Management and Personal Development.
Educational Qualifications
• Engineering degree with MBA (Desirable) or Diploma / Engineering degree.
Work Experience
• 12 years of technical operations and Customer Facing experience.
