Service Assurance Engineer I

3 days ago

Gurgaon, Haryana, India American Express Full time
About This Role

We're seeking a highly skilled Service Assurance Engineer I to join our team at American Express. In this role, you will be responsible for leading the way in ensuring the highest levels of service availability and quality for our customers.

As a Service Assurance Engineer I, you will be working closely with cross-functional teams to drive quality standards and ensure that our services meet the needs of our customers. You will be responsible for root cause analysis, proactive monitoring, and analysis of all factors impacting high availability and service level attainment.

You will also be responsible for interacting with Level 2 and other servicing channels to ensure that our services are delivered with the highest level of quality. Additionally, you will regularly communicate with the Service Delivery Manager and Director to ensure that our services meet the required standards.

Key Responsibilities
  • Perform root cause analysis and utilize tools to investigate problems and collect performance and capacity information.
  • Conduct proactive monitoring and analysis of all factors impacting high availability and service level attainment.
  • Interact with Level 2 and other servicing channels to ensure quality standards are adhered to during development and implementation.
  • Regularly communicate with the Service Delivery Manager and Director to ensure that our services meet the required standards.
  • Work closely with the team to resolve or properly close aging tickets.
Requirements
  • Bachelor's degree in computer science, computer science engineering, or related technical experience.
  • 4+ years of dynamic experience in software engineering, monitoring, and support.
  • Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.
  • ITIL working knowledge.
  • Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud.
What We Offer

We offer a competitive base salary, bonus incentives, support for financial-well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location), flexible working model, generous paid parental leave policies, free access to global on-site wellness centers, free and confidential counseling support, and career development and training opportunities.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  • Service Assurance Engineer I

    2 weeks ago

    Gurgaon, Haryana, India American Express Full time

    At American Express, we're committed to delivering exceptional customer experiences. As a Service Assurance Engineer I, you'll play a critical role in ensuring the reliability and performance of our systems.Key responsibilities include:Leading root cause analysis to identify and resolve issuesCollaborating with cross-functional teams to drive quality...

  • Service Assurance Engineer I

    2 weeks ago

    Gurgaon, Haryana, India American Express Full time

    At American Express, we're committed to delivering exceptional customer experiences. As a Service Assurance Engineer I, you'll play a critical role in ensuring the reliability and performance of our systems.Key responsibilities include:Leading root cause analysis to identify and resolve technical issuesCollaborating with cross-functional teams to drive...

  • Service Assurance Engineer I

    3 days ago

    Gurgaon, Haryana, India American Express Full time

    At American Express, we're committed to delivering exceptional customer experiences. As a Service Assurance Engineer I, you'll play a critical role in ensuring the reliability and performance of our infrastructure. Your expertise will help us identify and resolve issues before they impact our customers.Key responsibilities include:Leading root cause analysis...

  • Service Assurance Engineer I

    2 weeks ago

    Gurgaon, Haryana, India AMEX Full time

    Lead the Way with AMEXAt American Express, we're committed to backing our customers, communities, and each other. As a Service Assurance Engineer I, you'll play a critical role in ensuring the delivery of exceptional customer experiences.Key Responsibilities:Perform root cause analysis to identify and resolve technical issuesMonitor and analyze system...

  • Service Assurance Engineer I

    3 weeks ago

    Gurgaon, Haryana, India American Express Full time

    About the RoleWe're seeking a highly skilled Service Assurance Engineer I to join our team at American Express. As a key member of our IT organization, you will play a critical role in ensuring the availability and performance of our critical systems.Key ResponsibilitiesLead root cause analysis to identify and resolve technical issuesDevelop and implement...

  • Senior Quality Assurance Professional

    2 weeks ago

    Gurgaon, Haryana, India May I Help You Full time

    Job Title: Quality Assurance SpecialistWe are currently seeking a skilled Quality Assurance Specialist to join our team at May I Help You.Experience: 1-2 years of experience in Quality Assurance (BPO experienced)Salary: 25-30KLocation: Gurgaon (remote work options available)As a Quality Assurance Specialist, you will be responsible for ensuring the quality...

  • Senior Quality Assurance Specialist

    4 days ago

    Gurgaon, Haryana, India May I Help You Full time

    Job Description:We are seeking a highly skilled Quality Assurance Specialist to join our team at May I Help You. The ideal candidate will have 1-2 years of experience in quality assurance and testing in a BPO environment.Key Responsibilities:Conduct quality assurance and testing activities to ensure high-quality services.Develop and implement quality...

  • **Software Quality Assurance Engineer**

    7 days ago

    Gurgaon, Haryana, India PlanCover Full time

    We are seeking a skilled Software Quality Assurance Engineer to join our team at {company}. The ideal candidate will have strong technical skills and be able to ensure the highest quality of our software products.Key Responsibilities:Develop and execute test plans to identify and report defectsCollaborate with cross-functional teams to resolve defects and...

  • Service Assurance Engineer I

    2 weeks ago

    Gurgaon, Haryana, India AMEX Full time

    Lead the Way with AMEXAt American Express, we empower our colleagues to progress in incredible ways. Our global and diverse community is committed to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you.Key ResponsibilitiesPerform root cause analysis to...

  • Field Service Engineer I

    2 weeks ago

    Gurgaon, Haryana, India Bio-Rad Laboratories, Inc. Full time

    The role of a Field Service Engineer I at Bio-Rad Laboratories, Inc. is to provide expert technical support to customers in the field. This involves responding to service calls, diagnosing and troubleshooting technical issues, and ensuring that all service requests are properly closed.Key Responsibilities:Provide technical support to customers in the field,...

  • Field Service Engineer I

    3 weeks ago

    Gurgaon, Haryana, India Bio-Rad Laboratories, Inc. Full time

    Join our team of skilled professionals at Bio-Rad Laboratories, Inc. as a Field Service Engineer I. In this role, you will provide technical support to our customers, ensuring the smooth operation of our laboratory systems and equipment.Key Responsibilities:Provide technical support to customers through phone, email, and on-site visits.Diagnose and...

  • Field Service Engineer I

    2 weeks ago

    Gurgaon, Haryana, India Bio-Rad Full time

    Job Summary:The Field Service Engineer I will provide technical support to customers for Bio-Rad's Laboratory Systems/Equipment. This role involves troubleshooting, repairing, and maintaining instruments, as well as providing training and documentation to customers.Key Responsibilities:Provide technical support to customers via phone, email, and on-site...

  • Field Service Engineer I

    2 weeks ago

    Gurgaon, Haryana, India Bio-Rad Laboratories, Inc. Full time

    Job Summary:The Field Service Engineer I will provide after-sales field technical service support for Bio-Rad's Laboratory Systems/Equipment. This role will be the first line technical service support to our customers, managing service helplines, providing tele-problem troubleshooting, coordinating in-house technical service, and rendering technical...

  • Senior Quality Assurance Manager

    2 weeks ago

    Gurgaon, Haryana, India May I Help You Full time

    Designation: Team Lead / QA / Trainer / QCJob Summary: We are seeking a highly skilled and experienced Team Lead to join our Operations team at May I Help You. The ideal candidate will have a strong background in customer service, process management, and team leadership.Responsibilities: As a Team Lead, you will be responsible for:Leading a team of customer...

  • Field Service Engineer I

    2 weeks ago

    Gurgaon, Haryana, India Bio-Rad Full time

    Job Summary:The Field Service Engineer I will provide after-sales field technical service support for Bio-Rad's Laboratory Systems/Equipment. This role will be the first line technical service support to our customers, responsible for managing service helpline, providing tele-problem troubleshooting, coordinating in-house technical service, and rendering...

  • Software Development Engineer I

    3 weeks ago

    Gurgaon, Haryana, India CarDekho Full time

    Job Title:Software Development Engineer IJob Description:CarDekho is seeking a skilled Software Development Engineer I to contribute to the development of a state-of-the-art digital lending platform. The ideal candidate will have a strong background in software engineering and experience with cloud-based services.Key Responsibilities:Design, develop, and...

  • Quality Assurance Engineer

    3 weeks ago

    Gurgaon, Haryana, India ADCI - Haryana Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Engineer to join our team at ADCI - Haryana. As a Quality Assurance Engineer, you will play a critical role in ensuring the quality of our software products and services.Key ResponsibilitiesDevelop and execute test plans and test cases to ensure the quality of our software products and...

  • Quality Assurance Engineer

    2 weeks ago

    Gurgaon, Haryana, India OS Mgmt Consulting Services Full time

    Job Description:We are seeking a highly skilled Quality Assurance Engineer to join our team at OS Mgmt Consulting Services. As a Quality Assurance Engineer, you will be responsible for ensuring that our products meet the highest quality standards.Key Responsibilities:Review design plans, process procedures, and quality manuals to understand the scope,...

  • Quality Assurance Engineer

    3 days ago

    Gurgaon, Haryana, India United Airlines Full time

    Quality Assurance EngineerAt United Airlines, we are committed to delivering exceptional service and quality to our customers. As a Quality Assurance Engineer, you will play a critical role in ensuring the quality of our technology solutions.Key Responsibilities:Develop and execute test strategies to ensure the quality of our software...

  • Quality Assurance Engineer

    3 weeks ago

    Gurgaon, Haryana, India ADCI - Haryana Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Engineer to join our team at ADCI - Haryana. As a Quality Assurance Engineer, you will play a critical role in ensuring the quality of our software products and services.Key ResponsibilitiesDesign and implement automated testing frameworks and tools to ensure high-quality software...