Solutions Engineer

1 week ago


tamil nadu, India Chargebee Full time
Overview
We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are essential to enhancing customer satisfaction and the overall success of our Product offerings.
Responsibilities
Offer advanced technical product support via various mediums to clients by developing in-depth knowledge of our product offerings.
Understand the technical setup of the customer and utilize tools like Postman to test and troubleshoot API-related issues.
Understand the external tools like Salesforce, Netsuite, and Quickbooks that the product integrates with and provide optimal solutions.
Understand the pain points of the customers and convert them into product capabilities.
Apply the acquired product knowledge to convert technical know-how into easily understandable knowledge articles that can help with self-serve capabilities.
Follow a holistic approach to solving the customer problems by providing solutions rather than answers to the customer’s queries,
Make use of the industry experience to come up with innovative solutions that help increase efficiency.
Supporting customers 24*7 and working in shifts.
Qualifications/Skills required
Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience.
Proven experience working with APIs, frontend technologies like javascript.
Excellent communication skills.
1-5 years of experience working in a customer-facing role for a SaaS product.
Prior experience working with at least one of the tools like Salesforce, Quickbooks, Xero, E-commerce platforms.
Proven experience with payment gateways, subscription management tools, and invoicing tools within the Fintech realm
Excellent problem solving, logical thinking capabilities.
Flexibility to work in shifts.

  • Chennai, Tamil Nadu, India MechiSpike Solutions Full time

    **Job Role**: NX Solution Architect **Experience: 15+ years** **Location: Pune/Banglore/Chennai/Hyderabad** **Summary**: As an NX Architect, you will be responsible for leading the design and architecture of Siemens NX solutions within the context of computer-aided design (CAD) systems. You will play a pivotal role in shaping the technical direction,...

  • Principal Engineer

    4 weeks ago


    tamil nadu, India FE fundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Principal Engineer - Solutions Architect to join our team in Chennai.We are seeking a dynamic Principal Engineer - Solutions...

  • Solutions Specialist

    2 months ago


    tamil nadu, India Larsen & Toubro Full time

    System Solution Engineer / Solution Application EngineerReports to : Head - Solution Engineering and DeliveryWork Location : Chennai / Hyderabad / Pune / Indore / Faridabad / NoidaWork Environment : Onsite / Work from OfficeRelevant Years of Exp. : 3 – 8 yrs.Designations : Senior Engineer / Assistant Manager / ManagerEducation : PG / UG in Engineering...

  • Software Engineer

    3 weeks ago


    tamil nadu, India Srushty Global Solutions Full time

    Srushty Global Solutions is a product design house that provides engineering solutions, right from the concept design to product launch, covering engineering design, product validation, prototyping, and production support.Srushty is committed in delivering Engineering and Design solutions for organizations who are involved in Product Development,...


  • tamil nadu, India SuperOps Full time

    SuperOps is a SaaS startup focused on solving problems for modern IT teams using AI. Ithelps IT teams efficiently manage IT infrastructure like networks and systems on the cloudor on-premises, and business-critical applications.Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, aveteran in the IT space. Both Arvind and Jayakumar...


  • tamil nadu, India SuperOps Full time

    SuperOps is a SaaS startup focused on solving problems for modern IT teams using AI. Ithelps IT teams efficiently manage IT infrastructure like networks and systems on the cloudor on-premises, and business-critical applications.Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, aveteran in the IT space. Both Arvind and Jayakumar...


  • tamil nadu, India ACL Digital Full time

    Requirements:Exp:- 5 to 8 YearsLocation:- Chennai (Hybrid Model)Notice Period:- Immediate joiners preferred...Minimum of 5 years of experience in enterprise DRM, with a strong focus on Seclore technology.Proficiency in front-end development using Angular framework.Solid understanding of back-end development using Java programming language.Excellent...


  • tamil nadu, India TivonaGlobal Technologies Full time

    The Associate Solution Architect will be responsible for providing technical leadership, architecture, governance, and oversight of our next generation of data processing software using a modern cloud-native technology stack with Python on AWS cloud infrastructure. This is a rare opportunity to make a big impact on both the team and the organization by being...

  • Full Stack Engineer

    4 days ago


    tamil nadu, India Dixsoft Business Solutions Full time

    Job Title: Full Stack EngineerLocation: RemoteCompany: DixsoftWebsite: Type: Full-timeAbout Us:At Dixsoft, we specialize in delivering cutting-edge software solutions tailored to our clients' unique needs. Our mission is to drive innovation and efficiency through technology. We are currently seeking a talented Full Stack Engineer to join our dynamic...


  • tamil nadu, India Chargebee Full time

    About ChargebeeChargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the...

  • Solution Architect

    2 days ago


    Chennai, Tamil Nadu, India Ford Motor Company Full time

    We are looking for a Solution Architect to join FC India IT Architecture team. In this role, you will define optimum platform and domain architecture, create solutions to implement solutions on the cloud across a variety of engagements like experimentation, proof of concepts and production deployments for this, ensuring reuse and alignment to Ford standards...

  • Full Stack Engineer

    5 days ago


    tamil nadu, India Dixsoft Business Solutions Full time

    Job Title: Full Stack Engineer Location: Remote Company: Dixsoft Website: Job Type: Full-time About Us: At Dixsoft, we specialize in delivering cutting-edge software solutions tailored to our clients' unique needs. Our mission is to drive innovation and efficiency through technology. We are currently seeking a talented Full Stack Engineer to join our...


  • tamil nadu, India OptiSol Business Solutions Full time

    Position: Security Test EngineerExperience: 3-7 yrs.Locations: Chennai/Madurai/Coimbatore/HybridRole SummaryWe are seeking a Security Test Engineer with a security focused who seems to be proficient in basic security testing techniques, penetration testing methodologies and tools like Burp Suite and OWASP ZAP. Responsibilities include developing automated...

  • Data Engineer

    3 weeks ago


    tamil nadu, India Cynosure Corporate Solutions Full time

    Lead Data EngineerChennai, Tamil NaduWork Type: Full TimeResponsibilities:Designing and implementing data pipelines to collect, clean, and transform data from various sourcesBuilding and maintaining data storage and processing systems, such as databases, data warehouses, and data lakesEnsuring data is properly secured and protectedDeveloping and implementing...

  • Solutions Architect

    4 days ago


    tamil nadu, India TechStar Group Full time

    Responsibility :Collaborating frequently with clients/probable clients to provide cloud solutions and assistance; and working with these customers to understand their requirements for cloud implementations that add the most value to their business.Create functional design specifications, Azure reference architectures, design documents and assist with other...

  • Solution Architect

    3 weeks ago


    tamil nadu, India Talent500 Full time

    Short Description:Ford Motor Credit Company is modernizing its legacy Platforms to transform the business and unlock and unleash the power of data for improving customer experiences, regulatory compliance & operational efficiencies. We are rearchitecting our core applications and platforms and moving them to a Unified, Modern, Scalable & Secure solutions on...


  • tamil nadu, India Srushty Global Solutions Full time

    Srushty is a leading provider of Hardware Product Design, Engineering Services, IoT Software, Contract Manufacturing and 3D Modeling Services. Our team is dedicated to turning ideas into reality in both the physical and virtual worlds.Role DescriptionThis is a full-time on-site role for a Senior Hardware Engineer at Srushty Global Solutions located in...

  • Solution Architecture

    2 weeks ago


    Chennai, Tamil Nadu, India Ford Motor Company Full time

    We are looking for a Solution Architect to join FC India IT Architecture team. In this role, you will define optimum platform and domain architecture, create solutions to implement solutions on the cloud across a variety of engagements like experimentation, proof of concepts and production deployments for this, ensuring reuse and alignment to Ford standards...


  • Chennai/Tamil Nadu, Tamil Nadu, India Optisol Business Solutions Full time

    Experience: 4 to 7 years.We are a tribe of happy people obsessed with customer success . Sample our work culture at Life at OptiSol Portal Mandatory Skills : Machine Learning | Predictive Analytics | CV or NLP | Python | Cloud (AWS or Azure or GCP) | Model Development | Team Handling | Project Handling | Client Interactions. Skills Required:- Lead and mentor...


  • Chennai/Tamil Nadu, India Optisol Business Solutions Full time

    Experience: 4 to 7 years.We are a tribe of happy people obsessed with customer success . Sample our work culture at Life at OptiSol Portal Mandatory Skills : Machine Learning | Predictive Analytics | CV or NLP | Python | Cloud (AWS or Azure or GCP) | Model Development | Team Handling | Project Handling | Client Interactions. Skills Required:- Lead and...