Specialist People Solutions

7 days ago


gurugram, India Concentrix Full time
Description

Responsibilities

  • Process and manage leave request in accordance with Canadian federal and provincial labor laws.
  • Provide excellent customer service experience to the employees/leaders reaching out to the People Solutions Center.
  • Partner with PS teams in Canada for complex cases, escalations and other requests as needed.
  • Maintain accurate records of leave request and status in internal case management system.
  • Generate reports and metrics on leave activities for internal audits and reviews.
  • Respond to employee inquiries through chat, email, and ticketing system in a timely and efficient manner.
  • Provide detailed information on different types of leaves including maternity, sick and personal leave.
  • Ensure employees are informed about leave entitlement and necessary documentation.
  • Organize and participate in team coordination meetings and training sessions.
  • Maintain a high level of confidentiality related to business or employee information protected by company policy and federal/provincial regulations.

Qualifications

  •  Bachelor's/ Master’s degree in Human Resources is preferred.2-3 years of experience in handling Leave of Absence service for North America (Including Canada) is required.
  • 4-5 years of experience working in an  HR Shared Services is required. .
  • Excellent communication skills.
  • Knowledge of tools like  Workday, eSTART and BMC Helix, Service Now or any other case management system is highly preferred.  
  • Advance proficiency in both oral and written English.
  • An additional level of French will be considered a plus.
  • Excellent research & analytical skills to problem solve and navigate ambiguous situations.
  • Proficient in using MS Office (Word, Excel, Outlook)

Behavioral Competencies

  • Entrepreneurial in Action
  • Be Agile, Be Adaptive
  • Be Great Together
  • Build Character, Grow People
  • Connect and Care
  • Dare to Imagine
  • Solution Mindset

Location:

IND Gurgaon - Bld 6 Ground & First Floor

Language Requirements:

Time Type:

Full time



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