Sr. Workflow Analyst, Program Manager II
3 weeks ago
Key job responsibilities
This person would be responsible for managing short/long term capacity plans by aligning actual staffing to forecasted requirement. He/she will be who will be responsible for service level delivery. The successful candidate will:
•Work with Operations, Capacity planning and Finance teams.
•Coordinate with Operations to execute short term and long-term capacity movements.
•Mitigate capacity risks.
•On-going generation and creation of reporting using SQL, Power-BI and Quick-sight tools.
•Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators.
•Ensure accurate recording and reporting of metrics.
•Work closely with leadership to identify “hot spots” and take appropriate actions to minimize any impacts.
•Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner.
•Maintain accurate local workforce management data.
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Demonstrated use of analytical packages and query languages such as SQL.
- Experience in developing requirements and formulating business metrics for reporting, familiarity with data visualization tools, e.g. Tableau, PowerBI, Quicksight
PREFERRED QUALIFICATIONS
- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Bachelor’s degree and/or recognized equivalent work experience ·
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