Sr. Workflow Analyst, Program Manager II

7 months ago

Chennai, India ADCI - Karnataka Full time
Print Quality Assurance team is searching for a passionate and talented Sr. Workflow Analyst. They are responsible for driving efficiency related initiatives/goals at the site and responsible for initiating best practice sharing at a global level. Sr. Workflow Analyst, handles escalations, proactively engage resources to address issues effectively. Solves complex problems and proactively heads off negative service trends. Identifies root causes to improve accuracy and productivity. Establish mechanisms to fix the issues. They will experience a wide range of problem-solving situations, ranging from short term, transactional to strategic to decisions requiring use of data collection and analysis. The position requires an individual who can work autonomously in a highly demanding and often ambiguous environment, with fattention to detail and exceptional organizational skills. This is an exciting opportunity for those who enjoy problem solving.

Key job responsibilities
This person would be responsible for managing short/long term capacity plans by aligning actual staffing to forecasted requirement. He/she will be who will be responsible for service level delivery. The successful candidate will:
•Work with Operations, Capacity planning and Finance teams.
•Coordinate with Operations to execute short term and long-term capacity movements.
•Mitigate capacity risks.
•On-going generation and creation of reporting using SQL, Power-BI and Quick-sight tools.
•Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators.
•Ensure accurate recording and reporting of metrics.
•Work closely with leadership to identify “hot spots” and take appropriate actions to minimize any impacts.
•Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner.
•Maintain accurate local workforce management data.

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Demonstrated use of analytical packages and query languages such as SQL.
- Experience in developing requirements and formulating business metrics for reporting, familiarity with data visualization tools, e.g. Tableau, PowerBI, Quicksight

PREFERRED QUALIFICATIONS

- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Bachelor’s degree and/or recognized equivalent work experience ·

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