Associate Operations Manager

2 months ago

tamil nadu, India HCLTech Full time
Job Role:
Purpose of the role:
To contribute to the achievement of HCL goals by supporting the objectives and goals of the Business Change team
To work with existing and new clients to demonstrate expertise and promote HCL to a high standard.
To produce high quality documentation meeting company standards for issuing to and approval by internal and external stakeholders
To ensure all recommendations and solutions are designed with operational needs in mind balanced against initial and ongoing costs, compliant outcomes and client expectations.
To work with the BS&S team to support systems development and ensure UAT testing plans/execution are approved in line with business expectations.
To manage and aid transition to service delivery ensuring that all documentation, procedures and knowledge transfer to stakeholders are approved and completed before release of new items.
To supply appropriate management information as and when required
Key tasks and responsibilities:
To undertake an initial analysis of items received to demonstrate an understanding of the requirements, working with operations, to ensure a choice of solutions can be presented.
To produce an impact assessment for approval by internal / external stakeholders
To ensure all documentation (E.g. Impact Assessment / Business requirement specification) is delivered to a high standard and is approved by all internal and external counterparts.
Following the initial approval of costs, work with key stakeholders to produce detailed project documentation identifying key requirements and responsibilities to deliver the required outcome.
Where appropriate, work with systems analysts to assist with the understanding of required changes.
Where appropriate, work with internal and external stakeholders to ensure policyholder documentation is issued to the expected standards.
To assist the test team with regards to creating and approving a required test plan
To provide operational sign off, prior to systems release, through the final approval of any UAT evidence and to undertake operational verification of the enhancements following release
To engage with operational stakeholders, ensuring employees have an appropriate understanding of the item being delivered through Business Change
To manage, and own the integration of, items into BAU and to identify / evaluate further opportunities for operational change as part of continuous improvement.
Maintain high levels of productivity and quality, whilst supporting colleagues and stakeholders
Ensure all regular events, including audit activities and actions, are completed / escalated.
To adhere to local and corporate governance and controls ensuring business operating systems and procedures are utilized / updated as necessary.
To adhere to all HCL policies and procedures
To comply with industry and regulatory requirements
Application of OpEX principles / focus on customer outcomes
Promote good standards of professional working including verbal and written communication within a service delivery environment.
Support the achievement of the Business Change team "terms of reference" and "performance standards" by undertaking activities relevant to the needs of the business.
Managing a group of junior BAs with their administrative tasks and project works
Responsible for mentoring new hires.
Person Specification
Education/Qualifications/Training:
Graduation in any stream
MBA
CFA Certification from CII, UK
CBAP certification (from International Institute of Business Analysis, US)
Specific Job Skills:
Awareness of Financial Services regulatory boundaries
MS Office experience
Operate within a workflow management environment.
Excellent communication skills – verbal and written.
Understanding of core insurance applications
Workforce planning knowledge
Understanding of Operational Processes and procedures
Experience:
At least 48 months of experience as Life & Pensions Business Analyst, or, at least 72 months of experience in Life & Pensions operations
Proven track record of delivering to a high standard in an operational environment.
Proven track record in the ability to influence and achieve results.
Experience of managing process and/or cultural change
At least 2 years of experience of working in the UK Life and Pensions area.
Experience of working within a business process outsourcing environment
At least 3 years of experience in leading a team.
Core Competencies (HCL Standards):
Strategic Commercial Awareness
Change & Innovation
The need to work in a regulatory environment.
Delivering Excellence
Team player
Inspirational Leader

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