Guest Valet
2 weeks ago
Job Description
JOB PURPOSE
Collect guests’ laundry from guests’ rooms and deposit it with the Laundry Department for washing or dry cleaning. Sort out, mark and pack all guests’ laundry
items and return washed / dry cleaned items correctly and in accordance with the
prescribed standards and deliver to the correct room.
EXECUTIVE RESPONSIBILITIES & EMPOWERMENT Responsible for zero defect in guest garments and creating ‘wow’ factor by meeting all the guest preference for Laundry, Dry Cleaning and Pressing. KEY OPERATIONAL RESPONSIBILITIESFinancial
Ensure that the billing of guests’ laundry and dry cleaning is done accurately.Operational
Provide helpful, friendly, prompt, accurate and personalized laundry / valet service to the guests. Ensure that the laundry lists and records are appropriately filled to maintain proper control over the items received and returned. Confirm with the guests the preferred time of delivery and provide any special service required at the time of collection. Sort out clothes according to type, texture and degree of soil, mark them in accordance with the prescribed code and pack them appropriately after washing or dry cleaning. Tally the items with those listed on the laundry / dry cleaning list and report discrepancies to the Supervisor. Inspect garments for tears, faded color, missing buttons and other damages and inform the guest (through the Supervisor or Laundry Manager) before the item(s) are processed. Check all buttons and the quality of the finished garments. Pack / hang all garments as per the guests’ instructions. Ensure every request made by the guest regarding his / her laundry is met. Deliver all guests’ garments after packing to the guests’ room. Assist in the implementation of other tasks within the Laundry, whenever required. Execute tasks in the prescribed manner in accordance with the service standards of the Laundry Department. Maintains equipment in proper state of cleanliness and repair as per standard. Reports damages and malfunctions to supervisor. To carry out any other reasonable duties and responsibilities as assigned.Business plan /Analysis
Help the department to meet its targets in revenue and cost budget. Ensure that the plan for the optimum conservation of energy is adhered by all employees of the Department. Ensure and maintain adequate control over the use of chemicals, laundry supplies, water, steam and electricity to keep operational expenses in control. To help in carrying out monthly, quarterly and yearly inventory.Team Management
Guide and assist team members in the execution of their tasks as and when required. Ensures that the appropriate information is given and received by his/her team, to and from the other departments. Applies and ensures application of labour legislation.General Duty
Meet long stay and repeat guests regularly to ensure that their preferences are met. Ensures the procedures of hygiene and safety standards.-
Guest Valet
2 weeks ago
New Delhi, India Accor Full timeJob Description JOB PURPOSE Collect guests’ laundry from guests’ rooms and deposit it with the Laundry Department for washing or dry cleaning. Sort out, mark and pack all guests’ laundry items and return washed / dry cleaned items correctly and in accordance with the prescribed standards and deliver to the correct room. EXECUTIVE...
-
Guest Valet
2 weeks ago
new delhi, India PULLMAN Full timeJob DescriptionJOB PURPOSE Collect guests’ laundry from guests’ rooms and deposit it with the Laundry Department for washing or dry cleaning. Sort out, mark and pack all guests’ laundry items and return washed / dry cleaned items correctly and in accordance with the prescribed standards and deliver to the correct room. EXECUTIVE RESPONSIBILITIES &...
-
Guest Valet
2 weeks ago
New Delhi, India PULLMAN Full timeJob DescriptionJOB PURPOSECollect guests’ laundry from guests’ rooms and deposit it with the Laundry Department for washing or dry cleaning. Sort out, mark and pack all guests’ laundryitems and return washed / dry cleaned items correctly and in accordance with theprescribed standards and deliver to the correct room.EXECUTIVE RESPONSIBILITIES &...
-
Guest Experience Expert
1 week ago
New Delhi, India Marriott International Full timePOSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions,...
-
New Delhi, India Accor Full timeCompany Description "Why work for Accor? Job Description Report damage or malfunction in hotel rooms/areas to Supervisor Maintain equipment in a proper state of cleanliness Maintain a section room report as well as a daily productivity report Reports lost and found articles to the housekeeping office immediately Handle guest complaints tactfully, and...
-
new delhi, India NOVOTEL Full timeJob DescriptionReport damage or malfunction in hotel rooms/areas to Supervisor Maintain equipment in a proper state of cleanliness Maintain a section room report as well as a daily productivity report Reports lost and found articles to the housekeeping office immediately Handle guest complaints tactfully, and report incidents or any other...
-
New Delhi, India NOVOTEL Full timeJob DescriptionReport damage or malfunction in hotel rooms/areas to Supervisor Maintain equipment in a proper state of cleanliness Maintain a section room report as well as a daily productivity report Reports lost and found articles to the housekeeping office immediately Handle guest complaints tactfully, and report incidents or any other irregularities...
-
New Delhi, India NOVOTEL Full timeJob DescriptionReplenish guest supplies and ensure that guests requests are promptly attended toReport damage or malfunction in hotel rooms/areas Maintain equipment in a proper state of cleanlinessMaintain a section room report as well as a daily productivity reportReports lost and found articles to the housekeeping office immediatelyHandle guest complaints...
-
New Delhi, India Accor Full timeCompany Description "Why work for Accor? Job Description Replenish guest supplies and ensure that guests requests are promptly attended to Report damage or malfunction in hotel rooms/areas Maintain equipment in a proper state of cleanliness Maintain a section room report as well as a daily productivity report Reports lost and found articles to the...
-
Security Associate
1 month ago
Delhi, Delhi, India AccorHotel Full time** JOB PURPOSE**: - To ensure that Pullman and Novotel is a secure place. To ensure effective implementation of security system, policies and procedures and maintain hotel security standard as per hotel policy. - ** Floors: - ** - Security Associate would be responsible for security of guest rooms for the particular floor / floors assigned to him/her. -...
-
Butler
4 weeks ago
Delhi, Delhi, India Apeejay Education Society Full timeRequirement for a House Butler for Delhi Location: - JD: - Travelling with the client. - Travel and Booking arrangements. - Coordination with corporate & Household Staff. - Cleaning and maintenance. - Security of their employer and residence. - Coordination and scheduling of service contractors. - Formal table service and service of drinks. - Flower...
