Process Excellence Manager
2 weeks ago
With strong Exp into Sales side Commercial excellence
Relevant Exp 6Yrs + to max 10yrs
Location - Gurgaon
Working days 5
ROLE-
- Structuring sales process and methodologies to enhance sales team effectiveness.- Create new mechanisms and processes to identify and improve to help the sales team achieve the peak performance.- Drive enhancement & adoption of sales tools like SFDC, Customer360 dashboard, QUIP etc.- Maintain order among the sales team to have a healthy sales pipeline, zero overdue opportunities, high value add services etc. to meet sales & growth objectives of the organization.- Generating business insights which would be of relevant business value to the commercial team- Work towards creating cross functional excellence towards the commercial department and the sales team.- Improve customer experience by driving adoption of digital tools at organization and customer level. Explore & enhance current processes and tools to drive better customer experience.- Drive customer satisfaction surveys, analyze the inputs received & drive actions with each function to minimize customer pain areas & close the loop with customers.
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