See more Collapse

Sr NOC Analyst

2 months ago

pune, India Johnson Controls Full time

Job Title: Sr NOC Analyst

Role Summary:

Command center – MIM Analyst is a multitasking position within a command center Their primary responsibilities include Major Incident Management, Post-Incident Reviews, alert and incident monitoring 24*7*365. The ideal candidate will understand the need for well-structured, flexible processes to work in a fast-paced, agile environment. The candidate will also understand current and emerging technologies well and have strong analytical and problem-solving skills.

How you will do it:-

Begin by thoroughly reviewing incident tickets and calls to identify major incidents. Assess their impact and urgency. Take charge during major incidents by leading the incident bridge. Ensure effective communication, collaboration, and resolution. Maintain a high standard of incident handling. Identify key stakeholders who need to be informed during major incidents. Define the content and frequency of communication updates. Verify that major incident communications adhere to the defined standard operating procedures (SOPs). Ensure that they have been sent promptly and accurately. Conduct thorough post-incident reviews to analyze what went well and areas for improvement. Compile insights into a Major Incident Management (MIM) report. Continuously strive for operational excellence within the command center. Look for opportunities to enhance resilience and minimize future incidents. Proactively propose enhancements to existing processes. Collaborate with relevant teams to implement improvements. Regularly assess the effectiveness and efficiency of major incident management processes. Adjust as needed. Clearly define the major incident management process, service levels, and performance metrics. Communicate these to all relevant stakeholders. Service Delivery Team player with a passion for service and a proven ability to work with technical and non-technical colleagues across all levels of the organization. Operate with focused calm and efficiency during critical and sensitive circumstances. Keen attention to detail, and strong organizational, customer service, and decision-making skills. Take accountability for your actions and own tasks through to completion. Collaboration Foster collaboration and communication with cross-functional teams, such as IT, security, and other relevant departments.Facilitate effective information sharing and coordination to address incidents and improve operational efficiency.Collaborate with external partners or vendors when necessary to resolve complex issues.Communicate clearly, transparently, candidly, and respectfully under pressure. Governance/Standards Adopt processes, standards, and best practices as it relates to IT service management.Ensure compliance with industry regulations and best practices.Organize, prioritize, and manage time effectively in a fast-paced environment.Adapt to shifting priorities, demands, and timelines.

What we look for

(Required Qualifications – Education, Skills & Experience)

A degree in computer science, information management or related field, or equivalent work experience. Comfortable to working in 24*7 environment. Good Communication skills (Verbal and written both) Must have experience of 5+ yrs in Infrastructure Incident Management, Major Incident Management handling, Infrastructure operations and support. Must have good understanding of enterprise-wide IT operations and support functions. Good Analytical skills and problem-solving ability. Good customer handling skills Ensure the quality of the Major Incident handling. Drive Post Incident Reviews and produce MIM report. Establishes and communicates the process, service levels, and process performance metrics. Excellent communication and collaboration skills Capability to work both independently and collaboratively. Good to have SolarWinds/Dynatrace/ Splunk and ticket management tools ServiceNow.

(Preferred Qualifications – Education, Skills & Experience)

Experience/ knowledge in a Service management environment preferred. ITIL certification desired

We have other current jobs related to this field that you can find below

  • NOC Analyst

    6 days ago

    Pune, Maharashtra, India Johnson Controls International Full time

    Title: NOC AnalystRole Summary:Command center – MIM Analyst is a multitasking position within a command center Their primary responsibilities include Major Incident Management, Post-Incident Reviews, alert and incident monitoring 24*7*365. The ideal candidate will understand the need for well-structured, flexible processes to work in a fast-paced, agile...

  • NOC Analyst

    6 days ago

    Pune, India Johnson Controls International Full time

    Title: NOC Analyst Role Summary: Command center – MIM Analyst is a multitasking position within a command center Their primary responsibilities include Major Incident Management, Post-Incident Reviews, alert and incident monitoring 24*7*365. The ideal candidate will understand the need for well-structured, flexible processes to work in a fast-paced,...

  • Sr Data Analyst

    3 weeks ago

    Pune, Maharashtra, India Yash Technologies Pvt Ltd Full time

    Apply for Sr. Data Analyst MS SQL Job, Career Progress Consultants in Pune ,Hyderabad/ Secunderabad for 5 - 8 Year of Experience on

  • Sr Data Analyst

    2 months ago

    Pune, Maharashtra, India Yash Technologies Pvt Ltd Full time

    Apply for Sr. Data Analyst MS SQL Job, Career Progress Consultants in Pune ,Hyderabad/ Secunderabad for 5 - 8 Year of Experience on

  • Analyst/Sr. Analyst

    4 weeks ago

    Pune, India Maersk Full time

    Job Summary: The Analyst/Sr. Analyst - Credit will be responsible for executing credit operations, evaluating financial analysis and past performance of credit customers, trend analysis of financial statements and ratio analysis, ongoing monitoring of the credit portfolio, and resolving credit-related queries from stakeholders. The ideal candidate should...

  • Analyst/Sr. Analyst

    4 weeks ago

    pune, India Maersk Full time

    Job Summary: The Analyst/Sr. Analyst - Credit will be responsible for executing credit operations, evaluating financial analysis and past performance of credit customers, trend analysis of financial statements and ratio analysis, ongoing monitoring of the credit portfolio, and resolving credit-related queries from stakeholders. The ideal candidate should...

  • Sr. Analyst, Data Science

    6 days ago

    Pune, India TransUnion LLC Full time

    What We'll Bring: This position is responsible for supporting the development of credit risk management and business intelligence analytic solutions through consulting engagements and research serving TransUnion’s clients. What You'll Bring: Data Science and Analytics- Sr Analyst Impact You'll Make: We are an equal opportunity employer and all...

  • Sr Analyst

    6 days ago

    Pune, Maharashtra, India Evolent Health Full time

    Your Future Evolves HereEvolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We...

  • Sr Analyst, IT Support

    6 days ago

    Pune, Maharashtra, India TransUnion LLC Full time

    What We Bring:At TransUnion, we offer a vibrant environment that fosters teamwork and creativity, always staying ahead by exploring new technologies. Here, you will have the chance to enhance your current skills, develop new capabilities, and unleash your potential.What You Bring:Intermediate level knowledge of product/service capabilities, system...

  • Sr Analyst

    4 weeks ago

    Pune, India Evolent Health Full time

    Your Future Evolves HereEvolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins....

  • Sr Analyst

    2 weeks ago

    Pune, India Evolent Health Full time

    Your Future Evolves HereEvolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins....

  • Sr Analyst

    4 weeks ago

    pune, India Evolent Health Full time

    Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins....

  • Sr. Developer Analyst

    6 days ago

    Pune, Maharashtra, India Radical Technologies Full time

    Interested candidates kindly apply before 28th November.CV must be in pdf format, saved with your first name.Position: Sr. Developer Analyst – BIThe Sr. Developer Analyst – BI will be a member of the BI support group in the Medline Operations department, whose primary purpose will be– to ensure the availability, accuracy, and efficiency of Operations...

  • Sr. Financial Analyst

    3 weeks ago

    Pune, India Smith+Nephew Full time

    Are you passionate to work as a Sr. Financial Analyst - Procurement. Than this is the position which you should apply! We are looking for Sr. Financial Analyst - Procurement who will report into Team Manager - Global Procurement to work across the finance function and the procurement function to assist us in running a very efficient and effective...

  • Sr. Financial Analyst

    3 weeks ago

    Pune, India Smith+Nephew Full time

    Are you passionate to work as a Sr. Financial Analyst - Procurement. Than this is the position which you should apply! We are looking for Sr. Financial Analyst - Procurement who will report into Team Manager - Global Procurement to work across the finance function and the procurement function to assist us in running a very efficient and effective...

  • Quality Analyst

    3 weeks ago

    Pune, Maharashtra, India ziff davis performance marketing Full time

    Apply for Quality Analyst / Sr. Quality Analyst, Career Progress Consultants in Pune for 0 - 3 Year of Experience on

  • Quality Analyst

    2 months ago

    Pune, Maharashtra, India ziff davis performance marketing Full time

    Apply for Quality Analyst / Sr. Quality Analyst, Career Progress Consultants in Pune for 0 - 3 Year of Experience on

  • Sr. Analyst

    2 months ago

    Pune, India Tata Technologies Full time

    Designation :Sr. Analyst - Crash and Safety Education :BE//ME/ Experience :7-10 Years Loc: Pune Tool skillset - Ansa, LS-Dyna, MetaPost, Animator Domain - Interior Trims, IP & Console •Proficient in FE modelling, connection & integration of Pillar trims, IP & Console CAE Models using Ansa •Should be able to make markup for IP & CONSOLE, TRIMS...

  • TOSCA Analyst

    6 days ago

    Pune, Maharashtra, India Expleo Full time

    Overview TOSCA Analyst or Sr Test Analyst with 3 to 7 yrs of experience. Excellent comm skills Good attitude

  • Sr GTM Analyst

    4 weeks ago

    Pune, India Mindtickle Full time

    Who we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. This year, Mindtickle was recognized for its outstanding customer...