Claims Executive

4 weeks ago


Noida, India Tata AIG General Insurance Company Full time

Role & responsibilities

  • Act as the first point of contact for customers during claim intimation.
  • Guide and assist customers through the claim initiation process, ensuring accurate information capture.
  • Coordinate with internal teams to ensure timely claim registration and resolution.
  • Conduct follow-up calls with customers to update claim status and address queries.
  • Collect feedback through NPS (Net Promoter Score) surveys to measure customer satisfaction and suggest improvements.
  • Maintain a customer-first approach while ensuring compliance with company processes and regulatory norms.


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