Senior Executive

4 weeks ago

Noida, India Medi Assist Full time

COMPREHENSIVE JOB DESCRIPTION TEMPLATE
A. POSITION BACKGROUND
ORGANIZATION /
Medi Assist Insurance TPA Private Limited
DIVISION SUMMARY
DEPARTMENT SUMMARY To serve the customers well by delivering a high standard, efficient customer service
and to represent the organization in the possible best way.
B. POSITION DETAILS
DIVISION /
Customer Relationship Management
DEPARTMENT
DESIGNATION
GRADE (BAND)
Executive / Senior Executive
REPORTING TO
LEVEL
A3/A4
LOCATION
Bangalore
C. POSITION REQUIREMENTS
Education Minimum:
Graduate
Other Requirements
Qualification:
Any graduate
Experience Minimum:
0 5
Industry:
Healthcare
D. Job Description/Key Roles & Responsibility
•
•
•
•
Receive and check claim documents for completeness and advice employees regarding pending documents, if any.
Track and control documents to ensure TAT of claims/cards as per SLA.
Feedback from Insurers and Corporates.
Additional revenue opportunities from existing Corporates.
Non voice coordinator
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•
•
•
Respond to queries from the employees of the corporate through e-mails.
Maintain weekly reports on claims and queries and the TAT of the same
Escalate issues as per the escalation matrix.
To attend to any other assignments assigned to you from time to time.
Voice coordinator
•
•
•
•
Respond to queries from the employees of the corporate over Phone
Maintain weekly reports on claims and queries and the TAT of the same
Escalate issues as per the escalation matrix.
To attend to any other assignments assigned to you from time to time.
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