Cyber Delivery Head

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleKey Responsibilities 1. Strategic Leadership & GovernanceDefine, articulate, and execute the CDC vision, mission, and transformation roadmap , ensuring alignment with organizational and client security objectives.Drive strategic modernization of SOC operations, integrating GenAI, agentic AI, and advanced automation into detection, response, and threat analysis workflows.Lead governance forums with client stakeholders, including CISOs, Risk Officers, and IT Service Leadership, to align cybersecurity operations with business risk and compliance frameworks (ISO 27001, NIST, GDPR, PCI-DSS) .Own the CDC's performance framework , including key metrics such as MTTD, MTTR, containment rate, automation coverage, and SLA adherence .Establish and maintain a robust RACI and operational model , ensuring seamless collaboration across global teams and technology towers.2. Service Delivery OversightOversee 24x7x365 security operations , spanning multiple towers - SOC, Incident Response, Threat Hunting, Platform Engineering, and Automation .Ensure operational excellence through rigorous SLA tracking, escalation management, RCA reviews, and continuous improvement initiatives.Drive incident governance and ensure rapid containment and remediation for high-severity incidents.Ensure coordination across L1-L3 Analysts, Incident Managers, SMEs, and Platform Owners for unified response and reporting.Foster a proactive defense culture through threat hunting programs, purple teaming, and use case optimization .Implement structured processes for audit readiness, compliance adherence, and client reporting consistency .3. People & Capability ManagementLead a team of 100+ cybersecurity professionals , including:~16+ L1 SOC Analysts~20+ L2 Engineers (SOC, IR, Endpoint, Network, DLP, IAM)L3 SMEs (Threat Hunters, IR, Engineering, AppSec, Data Protection, DevSecOps)Automation Engineers, GenAI Developers, and Content EngineersDrive workforce planning, succession management, and leadership development across the CDC organization.Establish structured programs for talent enablement, certification (SC-200, CISSP, CEH, AZ-500), and GenAI cross-skilling .Create a culture of continuous learning, operational discipline, and innovation , aligned with the principles of Kyndryl's "Operate with Intelligence" model .Conduct periodic competency reviews and align resource capacity with delivery demand.4. Technology & Platform IntegrationOversee the integration, health, and performance of core CDC platforms, including:Microsoft Sentinel (SIEM)Azure Logic Apps (SOAR)Defender XDR Suite (EDR/NDR)Security Copilot Agents (AI-assisted analysis)Vulnerability Management Tools (Qualys, Tenable, etc.)DLP, CASB, IAM, and AppSec toolsEnsure end-to-end telemetry coverage , optimized detection engineering, and cross-platform interoperability.Partner with AI and Automation Leads to expand use of predictive analytics, agentic AI, and self-healing workflows within SOC operations.Validate technology roadmaps, manage OEM escalations, and track upgrade and patch cycles in coordination with platform teams.Establish and maintain KPIs for platform availability, use case efficacy, and automation ROI .5. Reporting & Stakeholder EngagementReport to the