Cyber Delivery Head

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Key Responsibilities 1 Strategic Leadership Governance Define articulate and execute the CDC vision mission and transformation roadmap ensuring alignment with organizational and client security objectives Drive strategic modernization of SOC operations integrating GenAI agentic AI and advanced automation into detection response and threat analysis workflows Lead governance forums with client stakeholders including CISOs Risk Officers and IT Service Leadership to align cybersecurity operations with business risk and compliance frameworks ISO 27001 NIST GDPR PCI-DSS Own the CDC s performance framework including key metrics such as MTTD MTTR containment rate automation coverage and SLA adherence Establish and maintain a robust RACI and operational model ensuring seamless collaboration across global teams and technology towers 2 Service Delivery Oversight Oversee 24x7x365 security operations spanning multiple towers SOC Incident Response Threat Hunting Platform Engineering and Automation Ensure operational excellence through rigorous SLA tracking escalation management RCA reviews and continuous improvement initiatives Drive incident governance and ensure rapid containment and remediation for high-severity incidents Ensure coordination across L1-L3 Analysts Incident Managers SMEs and Platform Owners for unified response and reporting Foster a proactive defense culture through threat hunting programs purple teaming and use case optimization Implement structured processes for audit readiness compliance adherence and client reporting consistency 3 People Capability Management Lead a team of 100 cybersecurity professionals including 16 L1 SOC Analysts 20 L2 Engineers SOC IR Endpoint Network DLP IAM L3 SMEs Threat Hunters IR Engineering AppSec Data Protection DevSecOps Automation Engineers GenAI Developers and Content Engineers Drive workforce planning succession management and leadership development across the CDC organization Establish structured programs for talent enablement certification SC-200 CISSP CEH AZ-500 and GenAI cross-skilling Create a culture of continuous learning operational discipline and innovation aligned with the principles of Kyndryl s Operate with Intelligence model Conduct periodic competency reviews and align resource capacity with delivery demand 4 Technology Platform Integration Oversee the integration health and performance of core CDC platforms including Microsoft Sentinel SIEM Azure Logic Apps SOAR Defender XDR Suite EDR NDR Security Copilot Agents AI-assisted analysis Vulnerability Management Tools Qualys Tenable etc DLP CASB IAM and AppSec tools Ensure end-to-end telemetry coverage optimized detection engineering and cross-platform interoperability Partner with AI and Automation Leads to expand use of predictive analytics agentic AI and self-healing workflows within SOC operations Validate technology roadmaps manage OEM escalations and track upgrade and patch cycles in coordination with platform teams Establish and maintain KPIs for platform availability use case efficacy and automation ROI 5 Reporting Stakeholder Engagement Report to the Account Delivery Partner Executive and maintain strong engagement with Client CISOs Risk Officers and Business Security Leaders Internal Service Delivery Managers Network Cloud Workplace ITSM Global Incident Managers and Operations Heads Conduct Monthly Business Reviews MBRs and Quarterly Business Reviews QBRs presenting insights on Threat landscape and emerging trends SLA KPI performance and improvement actions Operational risks compliance posture and investment opportunities Deliver executive dashboards via Power BI or Kyndryl Bridge highlighting security effectiveness automation gains and strategic roadmap progress Support contract renewals RFPs and presales engagements demonstrating measurable value realization from CDC services 6 Continuous Improvement Transformation Champion Cyber Defense maturity model CDMM and continuous improvement programs to enhance process and tool effectiveness Drive service optimization initiatives to reduce manual efforts through GenAI-assisted playbooks auto-RCA generation and intelligent alert correlation Establish a Cyber Innovation Cell within CDC to incubate use cases around AI-driven anomaly detection automated decision-making and self-defending infrastructure Benchmark SOC performance against industry best practices Gartner MITRE ATT CK ENISA to ensure competitive maturity Collaborate with engineering and architecture teams for platform scalability integration and resilience Who You Are Proven experience leading large-scale Cyber Defense Centers or Managed SOC operations with 24x7 delivery responsibility Strong understanding of SOC IR Threat Hunting VM and AppSec operations and toolchains Deep technical familiarity with Microsoft Sentinel Defender Azure Logic Apps KQL EDR XDR platforms and automation pipelines Strategic understanding of Zero Trust AI GenAI and agentic SOC transformation models Demonstrated success in client engagement contract governance and SLA management Experience with process frameworks NIST 800-61 ITIL v4 ISO 27035 MITRE ATT CK Strong financial and operational acumen to manage P L budgets and utilization targets Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address