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Customer Support Executive

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Udaipur, India Vastramay Pvt. Ltd. Full time

Job Title: Customer Support Executive Location: Thane, Mumbai (On-site) Company: Vastramay Pvt. Ltd. Founded in 2015, Vastramay is a leading provider of men's ethnic wear, known for combining traditional craftsmanship with modern design sensibilities. Our collections offer a wide range of fashion wear available on major e-commerce platforms across India and cater to an international clientele. Role Overview: We are seeking a dedicated and enthusiastic Customer Support Executive to join our team at Vastramay Pvt. Ltd. in Thane. In this full-time on-site role, you will be responsible for providing exceptional online support to our customers, ensuring their satisfaction, and handling all customer service inquiries with professionalism and efficiency. Key Responsibilities: Handle customer inquiries and resolve issues via phone, chat and email. Provide details about the company's policies and product details. Initiate an track end to end exchange and return requests using onboarded tools  Highlight escalated and create reports at day end. Ensure a high level of customer satisfaction by addressing their needs promptly and effectively. Maintain detailed records of customer interactions, inquiries, complaints, and resolutions. Collaborate with other departments to resolve complex customer issues. Stay updated with product knowledge and company policies to provide accurate information to customers. Qualifications: Customer Support and Customer Service skills Online Support experience Technical Support knowledge Excellent communication and interpersonal skills Ability to multitask and prioritise tasks effectively Strong problem-solving abilities Prior experience in a similar role is a plus Bachelor's degree in a related field