Delivery Manager IT-CX

1 week ago

Bengaluru, India Koch Global Services Full time
Your Job

The CX (Customer Experience) leader is a key role in the CX delivery capability in driving long term value with technology roadmap across various CX domains to transform and improve the customer and consumer experience.

Our Team

CX Leader will closely partner with GP CX leader to drive value and innovation to transform and improve customer/end user experience and develop and implement IT strategies particularly focusing on CRM, eCommerce, Customer Portal, Marketing, and related capabilities to define innovative solutions in support of key business and technology bets across all business segments for BP, P&C and CPG

What You Will Do

• Be a thought leader from business perspective, understand the business Roadmap and vision and get the team aligned with business priorities and goals.

• Drive long term value across various CX domains including CRM, eCommerce, Portal, Marketing, utilizing strong knowledge of capabilities in platforms like Salesforce, Microsoft Dynamics and Marketing technologies, and integration with core business and customer systems.

• Building a high-performing IT team focused on customer experience and foster a culture of innovation, collaboration, and customer-centricity within the teams.

• Implement best practices and maintain knowledge of emerging technologies and latest trends and advancements in the field of customer experience technologies.

• Focus on the functional and technical delivery across CX capabilities (CRM Sales & Service, Portal, eCommerce, Marketing Technology)

Who You Are (Basic Qualifications)

• Bachelor's/master's degree in computer science/information technology with more than 12+ years of leading and driving transformation and creating better business outcomes.

• Good experience of leading and managing CX (CRM, eCommerce, portals, marketing tech) with specific knowledge of salesforce along with integration, ERP and other CRM technologies like SAP, and Microsoft Dynamics etc.

• A customer-focused mindset, with a proven track record in enhancing customer experience through innovative IT solutions.

• Superior communication skills, with the ability to engage effectively with a range of stakeholders.

What Will Put You Ahead

• Valuable experience of defining & executing appropriate strategies, operating & delivery models

• Good experience of developing people and managing their performance & aspirations to maximize the business outcome by applying division of labor by comparative advantage.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

"Koch is proud to be an equal opportunity workplace."

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