Oracle CX Administrator

2 weeks ago

Bengaluru, India WSP Full time

Role Summary

As an Oracle CX Consultant, you are primarily responsible for supporting existing Oracle CX platform and work on enhancement requests based on business requirements. Candidates need to have 5+ years of experience of implementation and/or support project in Oracle CX Cloud. Experience in AEC industry is preferable. Need to support Central Europe region, so should be willing to work during non-standard hours as well.

Responsibilities

· The role might require to work in UK Shift (12.30 PM IST to 9.30 PM IST) or South America shift (2.30 PM IST to 11.30 PM IST) depending on the need.

· Provide consistent high quality & innovative solutions on CX Cloud engagements by interacting with business team to arrive at optimal solutions.

· Support and resolve issues highlighted by the end-user community with priority and engage with Oracle wherever required.

· Analyse and understand business goals, challenges & areas of opportunity to align Oracle’s CX Cloud applications for building optimal functional & technical solutions based on Industry Best Practices.

· Adhere to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities.

· Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.

Key Competencies / Skills / Qualifications

· Should have Bachelor’s Degree

· Should have 5+ years of experience in Oracle Sales Cloud implementation and/or Support.

· Excellent active listening skills.

· Exceptional communication skills, both written and verbal.

· Ability to clearly articulate messages to a variety of audiences.

· Ability to establish and maintain strong relationships.

· Flexible and adaptable; able to work in ambiguous situations.

· Resilient and tenacious with a propensity to persevere.

· Forward looking with a holistic approach.

· Must be a team player and able to work collaboratively with and through others.

· Acute business acumen and understanding of organizational issues and challenges.

· Ability to interface with team members and other project managers and program managers in distributed environment.

· Excellent communication, co-ordination, and organization skills. Go getter attitude.

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