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Manager Automation Solution Delivery and Support
2 months ago
A category-leading, VC-backed AI startup on an exponential growth trajectory, E42 is a no-code enterprise Cognitive Process Automation (CPA) platform to spawn AI co-workers with human-like cognitive abilities that automate processes across enterprise functions and verticals. We have 50+ marquee enterprise customers across the globe, including Fortune 500 companies like Accenture, Tata Communications, Mahindra and Mahindra that have deployed these AI co-workers to automate processes across finance, HR, marketing, customer care, to name a few.
With a wide moat in the Cognitive Process Automation space, the platform helps enterprises become intelligent one AI co-worker at a time while propelling E42 as a global leader.
E42.ai is a NASSCOM Deep Tech member and has been featured in IDC and Gartner reports, as well as awarded by most of its partners like Microsoft, Oracle, SAP, NVIDIA, and the likes.
If you see yourself in a role that can help large enterprises that have already ‘hired’ an AI co-worker built on the E42 platform to calibrate their AI roadmap, automate other processes, and eventually construct an ‘intelligent enterprise’, this opportunity is designed for you.
Website :
LinkedIn:
Position: Permanent
Role: Automation Solution Delivery and Support - Cognitive Process Automation
Experience: 5-10 years (At Least 4-5 years in client facing delivery role)
Skills we are looking for:
- Minimum 5 years of experience in implementation/delivery, support, and CSAT for direct clients.
- Good understanding of enterprise processes and automation.
- Minimum 5 years of experience in handling US clients directly.
- Well versed with REST and SOAP APIs.
- Project planning and delivery expertise.
- Well versed with project management, SCRUM, resource planning, and delivery.
- Good to have natural language processing, AI, and skills in Linux, Python, and open-source components.
- Proficient in SAP integration technologies (e.g., IDoc, BAPI, RFC, OData, RESTful APIs).
- Experience with middleware tools such as SAP PI/PO, SAP Cloud Platform Integration
Key Responsibility Areas:
- AI platform solution delivery and Customer support/success.
- We will train you on the platform, but you need to have worked in delivery/tech support and be a guru at managing large customers, set processes using ticketing tools, CRM, and contribute your experience as a subject matter expert on customer care.
- Training on our platform will be provided. However, your background should include delivery/tech support, expertise in managing large-scale customers, experience in process implementation using ticketing tools and CRM, and the ability to contribute as a subject matter expert in customer care.
Roles and responsibilities:
- Responsible for solutioning, delivery of platform use cases and Sprint planning.
- Understanding the clients’ key business drivers, pain areas, and developing the solution to meet the clients’ key business requirements with regards to the project timeline.
- Weekly cadence meeting with customers.
- Handling SAP integration for end customers and supporting SAP team for AP and HR related modules.
- Responsible for ensuring delivery efficiency, excellence in delivery, and ensuring that new delivery methods & offerings are being introduced based on changing trends in the market/industry
