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AM/ Manager
4 weeks ago
Role & responsibilities
Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
Coordination with bankers, channel partners, internal team, and other departments
Strategize & achieve the collection targets
Monitor the grievances and escalations received from customers
Ensure timely, accurate, and satisfactory solutions are provided to each of these queries.
Preferred candidate profile
A bachelors degree with a minimum of 3+ years of relevant experience
Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively.
Familiarity with CRM software and tools.
Results-driven with a customer-centric mindset.
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