Key Account Management

6 days ago

Bengaluru, India Pontoon Global Solutions Full time

Job Opportunity: Key Account Management – Consumer Industries & Retail (SM/AD Level)
Location: Bengaluru, India
Reporting To: Vice President - Sales

Overview:
A leading digital solutions provider is looking for a Senior Manager / Associate Director in Key Account Management to drive growth within its fast-growing Consumer Industries & Retail vertical. This role focuses on expanding strategic accounts, closing high-value deals, and delivering transformational outcomes in collaboration with cross-functional teams.

Key Responsibilities:

  • Grow revenue within key accounts by meeting top-line targets and expanding product/service offerings.
  • Build and maintain strong relationships with senior stakeholders across IT and business functions.
  • Serve as a trusted advisor to clients, ensuring satisfaction and long-term engagement.
  • Lead account strategy, business development, and relationship management across key clients.
  • Support program managers to ensure efficient, profitable delivery with high client satisfaction.
  • Act as Level 1 escalation support for delivery-related issues.

Required Skills & Experience:

  • Proven success in client-facing roles within multicultural, multi-vendor environments.
  • Strong track record in scaling accounts and closing deals between $250K and $3M.
  • Experience in Consumer Products, Retail, and Goods (CPRG) value chains and digital transformation.
  • Familiarity with cloud platforms, data & analytics, and IT/product delivery methodologies (Agile, CI/CD, AMS, etc.).
  • Ability to develop business cases, deliver executive presentations, and articulate strategic perspectives.
  • Strong attention to business challenges and opportunities within the CPGR sector.

Job Type: Full-time

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