Assistant Operations Manager

2 days ago

Pune, Maharashtra, India WNS Full time

Assistant Manager - Operations

Level 5, Tower VIII, Wing A & B Magarpatta Township Development and Construction Co.Ltd Magarpatta City Village Hadapsar, Taluka Haveli, Pune, India

Job Description

Responsibilities
• Ensure the department resource is used appropriately to manage daily workloads and hit service targets, supporting your manager with recruitment and the daily running of the department.
• Provide guidance and support to your team through continued performance feedback to ensure they display a high level of functional and technical expertise when handling all front line and back-office tasks.
• Monitor, drive and record the performance results, displaying a pro-active approach to coaching.
• Support across your own team and other departments by sharing information and expertise where required.
• Identify training needs amongst your team and providing necessary feedback for those training needs to be addressed appropriately.
• Ensure you are up to date with the appropriate and relevant FCA regulation training.
• Maintain an appropriate level of knowledge regarding our products, procedures, service, system and frameworks.
• Support and embrace change/continuous improvements across the department.
• Any other tasks deemed appropriate by the Line ManagerRequirements
• A positive attitude towards developing staff and achieving department service level targets.
• Decision making capabilities.
• Demonstrate role model behaviours.
• People management skills
• Approachable nature
• The ability to build and maintain positive relationships with all customers, colleagues and members of management.
• A professional and proactive customer focused outlook with a passion to demonstrate a high level of customer service.
• A flexible approach to working and a willingness to adapt to the role when required to assist the department.
• Demonstrates an excellent knowledge of all relevant processes (internal and external) as well as all necessary regulatory requirements and commitments.
• Maintain up to date knowledge of trends with regards to regulators and the pet insurance industry
• Maintain timely and accurate records – identifying trends to inform future process change and decision making.
• Meets all deadlines of internal and external parties.
• The Ability to read, write and speak English fluently Preferred Requirements
• Knowledge and experience of the Pet Insurance industry, as well as an understanding of our competitors, customers and the Pet Insurance market
• Experience in Claims/BPO and Vet Background
• Previous experience working within Financial Services

Relevant Experience :

  • Should have voice /non-voice insurance experience ( 3+ years ) - (P&C, Life and pensions, motor insurance, health insurance)
  • Should be currently working as an Assistant Manager
  • Qualification - Graduate (Mandatory)
  • Excellent communication skills
  • Graduate / Post graduate
  • Team handling skills (2+ years experience)
  • Operations (Shrinkage , attrition, productivity, SLA management)
  • International Experience is a mandate

If interested please mail your resume along with the below mentioned details filled and mail it to -

  • Overall Experience -
  • International Experience -
  • Current Designation -
  • Current Company -
  • Current FXD CTC -
  • CTC Expectations -
  • NP-
  • Location -
  • Team span -
  • Qualification -
  • WNS EX EMP ( if yes mention your EMP ID )-
  • Ok with UK/US/ Night shifts -
  • Voice/nonvoice experience?

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