Instructional Designer
4 weeks ago
We are looking for an experienced Instructional Designer to join our operations team in designing effective training protocols for both new and existing employees. As an Instructional Designer, you will be responsible for creating and implementing training materials that will enable our employees to perform their job duties effectively and efficiently.
Please share samples of your work by including either a portfolio or links to your published articles along with your application.
- Written content creation and updates for our knowledge base article library for internal and external audiences, ensuring content is accurate, up-to-date, and complete.
- Writing tool tips and included copy throughout our platform to assist users.
- Content management, onboarding new articles, updating existing articles, tracking and completing edits and revisions as needed.
- Writing SOPs and internal documents to help maintain consistency in materials and messaging to internal and external audiences.
- Must have experience writing copy meant to train, inform and educate audiences.
- Excellent editing skills and ability to ensure all copy is accurate, clear, concise, grammatically correct, and appropriate for the intended audience.
- Effectively research topics and communicate with subject matter experts and research to collect accurate and up-to-date information when necessary.
- Distill complex concepts into easily digestible and easy-to-follow content.
- Must be able to work with different platforms.
Proofread, re-structure and edit articles by content writers - Optimize published pieces using SEO guidelines
- Generate new ideas around industry-related topics
Requirements
- Bachelor's degree in instructional design, education, or a related field
- 2+ years of experience in instructional design or training development
- Strong technical skills with experience in Adobe Creative Suite, Articulate Storyline and other instructional design software
- Experience designing instructor-led training sessions
- Excellent written and verbal communication skills
- Comfortable working some evening hours to collaborate with the U.S. team
- Prior experience in SaaS/Product-based and Fintech companies is highly desired.
- Kind and empathetic - we love our customers and the difference between good service and excellent service often comes down to empathy. We want someone who is willing to go the extra mile.
- Curiosity- You are proactive and have a natural curiosity about people. You ask questions.
- Fast learner - you like new challenges and throw yourself into picking things up quickly.
- Comfortable with tech - you need to feel very comfortable with zoom, email, Slack, and generally navigating new tech platforms.
- Become an expert on the Docyt accounting platform so that you can create content to guide users through troubleshooting, onboarding, and getting the most out of their experience.
Benefits
- Great growth potential at a fast-growing startup, we want you to grow with us
- Company-provided laptop and necessary hardware to ensure your setup for success.
- Inclusive and motivating work culture that values team collaboration.
About Us
Docyt, pronounced “docket”, is a FinTech startup headquartered in Silicon Valley, that is passionately focused on giving businesses control of their financial data. While great strides have been made in sending and receiving payments, businesses still struggle to aggregate all their financial data, understand it, and use it to make well-informed, timely decisions. Docyt brings order to data chaos.
Docyt is a super app that applies AI (artificial intelligence) across the entire accounting tech stack. Docyt digitizes financial data, automates both income and expense workflows, continuously reconciles QuickBooks®, and generates real-time financial statements. That explains what we do, but here’s why it’s important. A complete, accurate, real-time financial picture empowers businesses to make timely and smart decisions so their business can thrive.
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