Sr. Quality Associate

2 weeks ago

Bangalore Division, India Saaki Argus & Averil Consulting Full time

About Client: A leading BPO Organization Job Role : QA/Sr QA Position Summary: We are seeking a highly detail-oriented and analytical Quality Analyst with hands-on experience in US Commercial Banking operations , especially Loan Booking processes. The ideal candidate should have an in-depth understanding of loan documentation , credit approvals , and client onboarding processes. This role involves auditing loan bookings, identifying discrepancies, ensuring compliance, and supporting overall operational excellence. Key Responsibilities: Review and audit loan documents including Boarding Sheets, Credit Approval Packages, Funding Reviews, Loan Agreements, Promissory Notes , and other supporting documents. Ensure completeness, accuracy, and compliance of documentation as per credit guidelines. Onboard new clients and process credit actions (new/renewed/modified loans) in the Bank s Client Onboarding and Core Banking Systems . Conduct detailed investigations based on reporting findings and RCA (Root Cause Analysis) tools. Share daily audit results with stakeholders and maintain internal reports. Meet Quality and Production SLAs and initiate actions to improve quality standards. Analyze loan modification workouts including servicing notes, payment history, and income documentation for compliance. Prepare and present weekly/monthly performance dashboards and analysis reports. Highlight and mitigate process variations with actionable suggestions. Communicate with clients/internal teams through emails and calls for clarification/reporting. Required Skills: Domain/Functional: Strong knowledge in US Commercial Banking Loan Booking Familiar with Compliance Parameters and Credit Write-ups Experience in onboarding loans and clients in banking platforms Ability to interpret credit approval documents and loan structures Technical: Proficient in MS Office (Excel, Outlook, PowerPoint) Experience with ACBS, FiSERV, ABRIGO, NAUTILIS is preferred Soft Skills: Excellent verbal and written communication Ability to work independently and in a team Strong problem-solving and decision-making abilities Flexible and adaptable to support dynamic business requirements Preferred Qualifications: Bachelor s degree (Commerce, Finance, or Banking preferred) Certifications in banking operations or quality management are a plus Location: Bangalore Night shift (30kms cab facility)

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