Market Managing Director Eurasia

1 month ago

gurgaon, India Wyndham Hotels & Resorts Full time
Summary
This Senior Leadership role, reporting to the EMEA President, has full responsibility for Development, Operations and Sales & Marketing functions along with the achievement of associated Wyndham Hotels and Resorts business objectives in their region;
The role holder will additionally engage a multiple discipline team to deliver appropriate support services to a region / business geography of properties, franchisees and owners.
Performance will be measured by the following metrics;
Net Room Growth
EBITDA & Financial Performance
Quality Assurance
Guest Satisfaction
Brand Contribution
Compliance
Engagement Survey (corporate population only)
Key Responsibilities
The role holder will have the full support of Legal, Central Operations, Finance, Strategic Sourcing, HR & Training and Technical Services teams from the EMEA regional leads.
Scope/Financial Responsibility
This individual will have a broad liaison throughout the organization and externally at all levels and functions and will therefore forge and nurture strong relationships with decision makers at the highest level.
This person will exercise a level of control where their actions will have a significant impact. They will work with a high level of autonomy and will act as an ambassador for all departments as part of a unified team , expected to identify, access and influence the necessary resources to drive results. They are the most senior point of contact for key stakeholders in the region and therefore play an integral part in strengthening the Company’s value proposition and the growth of the organization in the region.
Abilities/Key Competencies/Skills
Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham’s Count on Me Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me Building Blocks in mind;
Compassionate, Engaged, Dependable, Courteous, Inclusive, Hospitable, Prepared and Personalised.
Negotiation - Must possess advanced negotiation skills in order to create a positive foundation for the on-going relationship
Collaboration & Relationships - Initiates, builds and maintains lasting professional relations based on mutual respect and understanding that foster a collaborative approach to working
Credibility and influence - Will engender credibility and respect within the hospitality arena thereby enabling immediate recognition as a key player in the industry
Innovation - Takes an innovative and creative approach that applies the best fit solution for the situation in hand
Communication - Communicates clearly and effectively in writing and in person. Fosters an open and honest communication style and has strong presentation skills
Analysis - Able to read, analyze and understand numerical or verbal data in order to assess a commercial situation and present a compelling business case based real information
Commercial and financial acumen - Demonstrates good knowledge in commercial and financial fundamentals, able to predict the impact of particular activities on the bottom line of the business
Customer service - Fosters a customer oriented approach; responsive and respectful in keeping with the fundamental concept of hospitality
Flexibility - Adaptable and accepting of change, able to cope with an evolving business landscape applying the best fit solution to each unique situation
Empathy - Able to consider, understand and empathize with the priorities and challenges of others
Integrity - Must show the highest standards of honesty, integrity and discretion and will create trust with all associates, clients and customers
Leadership – Must demonstrate the qualities of leadership and people management, the ability to motivate and inspire others
Consultative - Makes purposeful observations and recommendations to create positive improvements and advances for the team and / or customer
FUN
Experience/Certificates/Education
The candidate would ideally be a graduate from one of the following: Business Administration, Real Estate degree or Hospitality degree, or have equivalent professional experience
Expertise and in depth understanding of the hospitality sector are essential
Experience in a senior management position from an international corporate environment with responsibility for planning and development of business procedures and processes, budgeting and regular forecasting, in particular with a multiple territory focus is required
Previous experience in the hospitality arena both domestically internationally is essential, ideally with exposure to multiple brands in a multi-unit or regional role
Highly developed analytical and financial skills
Extensive senior leadership and people management experience
Fluency in English is essential

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