Regional Operations Head

1 month ago

hyderabad, India Livspace Full time
Job Description As a Regional Operations Head, you will own project deliveries with successful installation of modular products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services across a region. Own customer experience by driving predictability & efficiency of the team’s project delivery capability with a razor sharp focus on quality. 
  • Lead, motivate, train and manage Managers, Supervisors, Installation teams on a day to day basis.
  • Focus on improving internal and vendor efficiencies by improving quality levels, decreasing installation times and minimizing costs.
  • Build/Design new processes and re-engineer existing ones at city/central level to improve productivity and ensure all our processes mature to handle exponential growth and complexities.
  • Build governance mechanisms (implementing, monitoring & maintaining standards) to ensure process compliance at city level, establish processes that facilitates continuous improvement across all verticals.
  • Working with cross-functional teams and improving their impact on Last Mile Delivery by analysing and improving the data points available.
Job Requirement
  • Graduate/MBA (from a Tier 1 School) in Operational/Supply Chain/Operational Research.
  • 5 to 7 years’ overall experience with 3+ years' experience as City / Regional / Central head positions with MNCs or unicorn start-ups.
  • Preferred experience in Consulting/Operations/E-Commerce domain.
  • People management skills (direct team reporting in past roles a must).
  • Strong attention to detail and excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced start-up environment.
  • Operations Excellence with a strong understanding of operations processes and customer experience required to maximize business
  • Experience in developing and implementing measurement systems, processes, and procedures for complex situations.
  • Creative thinker with the ability to think strategically and execute methodically.
  • Customer-Centric approach while facing and addressing gaps in the processes/systems.
  • Demonstrated ability to dive deep into understanding our business, our projects, and opportunities to improve the outcomes of our strategic projects and programs.
  • Interpersonal and leadership experience drives change through a strong ability to influence business partners and execute ideas through to completion.

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