Team Lead
3 weeks ago
Risk and Internal Control Responsibilities▪ Implements the risk policies and processes (operational, regulatory, financial, informational, reputational and audit risks), ensuring that that these meet regulatory and internal requirements.▪ Implements the internal control systems in the department and participates in the departmental audits.▪ Implements practices to bridge gaps identified during departmental audits.
SECTION IV: KEY INTERACTIONS
Risk Management
▪ For coordinating the ways to mitigate risk involve in a deal Frequency:- FortnightlyCMS
▪ For coordinating on all technology aspects related to Clients interface Frequency:- FortnightlyCAD ▪
For coordinating the issue of FL and understanding the changes needed inCAM Frequency:- FortnightlyTBG
▪ For ensuring that customer have smooth transaction experience Frequency:- Fortnightly
Legal ▪
For understanding the legal aspects of the deal and ensure that there is no legal fallout Frequency:- Fortnightly
Key External InteractionsCustomer
▪ For understanding the financial needs of the customer and providing suitable solutions Frequency:- FortnightlyPromoters / Top Management
▪ For understanding their needs and to seek out opportunities of new business and engagement Frequency:- Weekly
▪ SECTION V:KNOWLEDGE & EXPERIENCE KNOWLEDGEMinimum Qualifications ▪
Bachelor’s degree in any field ▪ Master’s degree in Finance is preferred
Professional Certifications▪
N/A Language Skills▪ Written and spoken English is essentialEXPERIENCE Years of Experience ▪ A minimum of 10 years of relevant experience with at least 5 years in a similar roleNature of Experience ▪ Prior experience in BFSI sector/General industry in a similar role
SECTION VI: COMPETENCIES & KEY PERFORMANCE INDICATORSCustomer Focus▪
Listens to and demonstrates an understanding of customers’ stated and unstated needs▪ Delivers customer value through timely and quality execution of tailored customer solutions▪ Identifies problems, critically reviews facts, identifies root causes and derives practical solutionsProfessional Entrepreneurship▪
Seeks out new challenges, secures resources and work towards achievement of success▪ Displays ownership for team and personal commitments including outcomes of incorrect decisionsDrive for Results▪Takes effective decisions for the function/ team, focusing on the short to medium term objectives▪ Displays a high sense of initiative and urgency towards delivering results on time▪ Raises bar for self- performance in delivery of results while ensuring adherence to stated timelinesInfluence and Impact▪ Effectively uses positive influencers and counters negative influencers to meet his objective in a situation▪ Develops strong customer relationships by ensuring care and responsiveness in all interactions ▪
Quality Focus▪ Identifies sources of errors or aspects impacting quality of work/service delivery and determines a course of action to prevent their recurrence▪ Strives to continuously improve existing process and devise new ways of doing things within own sphere of operation to enhance efficiency in operations and processes
TECHNICAL COMPETENCIES▪ Strong communicatin skills (Written and verbal)▪ Knowledge of designated products such as Savings Account, Current Account, Term Deposit etc.▪ Ability to understand customer behavior▪ Ability to motivate and lead a tea
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