Software Support Engineer

4 days ago

India AideWiser SolTek Full time

Job Title: L3 Support Engineer (.NET)

Office Location: Hyderabad (Can work remotely)

Experience Required: 5-8 years

Key Skills: Support Engineer, Technical Support, .NET, C#, WinForm, WPF, Azure DevOps, client-facing.

Job Summary: We are seeking an experienced L3 Support Engineer to deliver high-level technical support, ensure

products work well, and boost customer satisfaction. The candidate should have strong analytical skills, be capable

of diagnosing code issues, and suggest effective alternatives.

Job Description

● Provide effecƟve customer service by leveraging in-depth knowledge of company products.

● Collaborate with cross-functional teams to surpass customer service expectations, ensuring timely communication

with customers regarding the status and resolution progress.

● Troubleshoot installaƟon and tesƟng issues across various programming languages and build environments.

● Provide technical skills and best pracƟces to customers and the support team, promoƟng a mindset of conƟnuous

improvement.

● Develop and maintain an extensive knowledge base of known issues, workarounds, and soluƟons to enhance the

efficiency of issue resolution.

● Collect customer feedback on features, bugs and other areas of importance and deliver this informaƟon to our

Product team.

Required Experience

● Minimum of 8 years of development experience in a customer facing role with a soŌware company.

● Fluency in wriƩen and spoken English.

● Flexibility working EU or US Ɵme zone.

Required Technical Skills

● Strong knowledge of MicrosoŌ Windows operaƟng systems (client and server).

● Strong knowledge of development technologies: .NET and C#.

● Strong knowledge of WPF and WinForms.

● Strong knowledge of IntegraƟons such as Azure DevOps.

● Experienced with scripƟng languages and network protocols.

● Knowledge with Test AutomaƟon, Mobile (Android) and Web Development tesƟng methods.

● Basic understanding of C++/QT.

● Basic understanding of databases.

● Proficient in using JIRA for issue tracking.

Required Soft Skills

● Hands-on experience with remote troubleshooting methods.

● Strong wriƩen, verbal and presentaƟon skills.

● Strong problem solving and analytical skills.

● Capability to work independently and collaboraƟvely within a team.

● Ability to mulƟ-task across multiple products within different technology platforms.

Nice to have

● Knowledge of WebDriver technologies (Eg. Selenium).

● Knowledge of Linux operating systems (client and server).

● Basic understanding of Java.

● Basic understanding of JavaScript.

● Eager to learn new technologies.

  • Software Support Engineer

    2 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONDo you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems If...

  • Software Engineer Ii

    1 week ago

    India PROGRESS SOFTWARE Full time

    We are Progress Nasdaq PRGS - a trusted provider of software that enables our customers to develop deploy and manage responsible AI powered applications and experiences with agility and ease Were proud to have a diverse global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power...

  • Support Engineer II

    2 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONPerfect Order Experience (POE) Team is looking for a passionate, results-oriented, operationally focused Support Engineer to support the fast-evolving and expanding Seller Compliance space. The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering...

  • Senior PostgreSQL Support Engineer

    4 days ago

    India CYBERTEC PostgreSQL Services and Support Full time

    Senior PostgreSQL Support Engineer (Full time, Austria or Remote)CYBERTEC PostgreSQL is seeking a Senior PostgreSQL Support Engineer (Level 3/4 Escalation) to join our team. If you live and breathe PostgreSQL, thrive on solving the toughest performance puzzles, and enjoy mentoring the next generation of database pros, this role is for you.About CYBERTEC...

  • Support Engineer

    2 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONAre you passionate about automation, designing processes, simplifying work and launching innovative products using technologyWe are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership.As a Process Engineer, you will be responsible for analyzing...

  • Software Engineer

    5 days ago

    India Microsoft Full time

    Job DescriptionDo you want to build new Azure services from ground up Does working on Open Source software excite you If yes, please join usWe are staffing a team of strong engineers to design, build and operate new managed services for developers, based on the best Open Source software, in close cooperation with the 3rd party companies. We are looking for...

  • Software Engineering Professional

    2 days ago

    India beBeeEngineering Full time ₹ 20,00,000 - ₹ 30,00,000

    As a key member of our team, we are seeking a highly skilled Software Engineering Professional to support our compliance space. This role involves working closely with a support engineering team that provides assistance for multiple products and platforms.We are looking for an experienced engineer who can drive projects to improve software development,...

  • Software Engineer

    5 days ago

    India Microsoft Full time

    Job DescriptionThe Azure Storage Data Processing Unit (DPU) organization is looking for a talented and highly motivated Software Engineer to design and develop the next generation of our storage backend. We are building the next generation of Microsoft's cloud storage solution - Microsoft Azure Storage, which is a massively scalable, highly distributed,...

  • Support Engineer III

    4 days ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONWith over 120 million members, Goodreads is the world's largest site for readers and book recommendations. As a Top 100 web destination, our mission is to help people find and share books they love. Goodreads members can discover new books by seeing what their friends and members of the community are reading or by using the...

  • Support Engineer III

    2 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONAre you passionate about automation, designing processes, simplifying work and launching innovative products using cutting edge technologyWe are looking for Support Engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership.As a Support Engineer, you will be responsible for...