Servicenow business analyst
2 weeks ago
Job Title: Service Now Business Analyst – Order Management Contract Type: Contract Location: Offshore – Full Remote from India Start Date: ASAP Language Requirement: Fluent English Experience Level: Minimum 8 years’ experience Education: Master’s degree (Bac+5) preferred from top universities Engineering degree / University degree in Computer Science, Ergonomics, or related field Key Responsibilities Act as the link between stakeholders, product managers, and the implementation team. Gather, analyze, and review customer requirements; maintain backlog in collaboration with product owners and vendors. Ensure solutions align with Service Now best practices and propose alternatives where necessary. Provide guidance on process improvements and platform capabilities. Stay updated on Service Now product evolutions and share insights with the team. Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios. Drive and support functional workshops with end-users, ensuring critical topics are addressed. Work independently on assigned scope, collaborating with developers, peers, and management as needed. Required Skills & Competencies Core Technical & Functional Skills: 6+ years hands-on experience as a Business Analyst / Product Manager / Product Owner on the Service Now platform. Strong expertise in Order Management , especially the data model . Experience with data activities, CMDB knowledge, and data migration from external tools into Service Now. Strong grasp of functional aspects of data and ability to work with SMEs on mappings. Knowledge of CSDM (Common Service Data Model). Experience managing large data extractions and transforming them into Service Now target formats. Familiarity with CSM/OM data model and best practices for data usage. Knowledge of API Integration and ITIL processes. Experience in large-scale transformation projects is a plus. Good knowledge of Agile/SCRUM methodologies. Domain Knowledge: Expertise in CSM/OM processes and related data objects (accounts, sold products, functional products, CIs, contacts, contracts). Soft Skills: Strong workshop facilitation and demo presentation skills. Excellent written and verbal communication in English, adaptable to different audiences. Strong interpersonal skills, positive attitude, and collaborative mindset. Ability to simplify complex concepts and clarify required changes. Experience working in a distributed, multicultural team.
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India Victrix Inc. Full timeJob Description We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management. You will collaborate with...
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India Decskill Full timeDecskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in...
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India Decskill Full timeDecskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in...
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India Decskill Full timeDecskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in...
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India Decskill Full timeDecskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in...
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