Food and Beverage Manager

6 days ago

Hyderabad, India The Leela Hyderabad Full time

Job Description: Food & Beverage Manager

Reporting To: General Manager / Director of Operations

Role Overview:

As the Food & Beverage Manager at The Leela, you will oversee the planning, execution, and management of all food and beverage operations to deliver world-class dining experiences. You will ensure service excellence, profitability, and adherence to the brand’s luxury standards across restaurants, bars, banquets, and in-room dining.

Key Responsibilities:

1. Strategic Leadership:

  • Develop and execute operational strategies for all F&B outlets to meet guest satisfaction and revenue targets.
  • Analyze market trends to maintain competitiveness and ensure innovation in menus, service styles, and guest offerings.
  • Collaborate with senior management to align F&B operations with the hotel's overall objectives.

2. Operational Excellence:

  • Supervise daily operations across all F&B venues, including restaurants, bars, banquets, and room service.
  • Ensure seamless coordination between the kitchen and service teams to uphold consistency and quality.
  • Monitor inventory, procurement, and cost controls to optimize operational efficiency.

3. Team Management:

  • Recruit, train, and lead a dynamic F&B team, fostering a culture of excellence, collaboration, and accountability.
  • Conduct regular performance evaluations, providing feedback and development opportunities for team members.
  • Ensure compliance with safety, hygiene, and service standards through continuous training.

4. Guest Experience:

  • Uphold The Leela's luxury standards by ensuring exceptional guest experiences in all F&B outlets.
  • Address guest feedback and implement improvements to enhance satisfaction.
  • Curate personalized and innovative dining experiences for high-profile and repeat guests.

5. Financial Oversight:

  • Prepare and manage the F&B budget, forecasting revenue, expenses, and profitability.
  • Monitor financial performance, identifying areas for revenue generation and cost optimization.
  • Drive promotions and events to boost outlet revenue and guest engagement.

6. Compliance and Standards:

  • Ensure adherence to The Leela’s luxury brand guidelines, service protocols, and quality benchmarks.
  • Maintain compliance with local and international food safety regulations, including HACCP standards.
  • Regularly audit operations to ensure consistency and service excellence.

7. Event Management:

  • Oversee banquet operations, coordinating with the events team to deliver memorable experiences for corporate and social events.
  • Collaborate with the sales and marketing team to design and execute F&B promotions and packages.

Skills and Competencies:

  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills to engage with diverse teams and guests.
  • Financial acumen with experience in budgeting, forecasting, and cost management.
  • In-depth knowledge of global F&B trends, luxury dining standards, and operational best practices.
  • Customer-focused mindset with the ability to personalize services for a luxury clientele.
  • Proficiency in restaurant management systems and POS software.

Qualifications:

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (MBA preferred).
  • 8-10 years of F&B experience, with at least 3-5 years in a managerial role within luxury hotels or fine dining establishments.
  • Proven track record in driving revenue and managing large-scale F&B operations.
  • Certifications in food safety and hygiene (e.g., HACCP, SERV Safe) are advantageous.

Key Performance Indicators (KPIs):

  • Guest satisfaction scores (e.g., feedback, surveys, online reviews).
  • Revenue growth and achievement of budgeted targets.
  • Cost management and profit margins across F&B outlets.
  • Employee engagement, retention, and team performance.
  • Success of promotional events and dining experiences.

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