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User Researcher

2 months ago

Chennai, India Saint-Gobain Research India Full time

User Researcher


You are a true ambassador for user research

We are looking for an experienced User Researcher to join our Team at SGRI, someone actively involved in conducting user research and consumer research.

If you are passionate about Making World a Better Home and creating products that people love, this is the place where you can realize your passion. Manage a wide range of qualitative and quantitative studies across geography applying User Research methodologies and Consumer research skills to identify long-term and short-term plans. You will be responsible for all aspects of research – Scoping, Planning, Recruiting, Moderation, Analysis and Reporting. Should possess real world experience in handling variety of methodologies to reveal rich actionable customer insights and influence the business stakeholders by advocating the user requirements in the product.


You manage consumer research activity


· Should have strong observational & ethnographic skills, user empathy, and ability to highlight opportunity areas through qualitative as well as quantitative research methodology.

· Ability to be familiar with the latest research techniques, create user research strategies and solutions enabling to translate research output into effective customer centric, action-driving recommendations.

· Enable people, mechanisms, and strategies that set user research in motion. If required work with external research agencies and help unify all the research efforts.

· Define a research roadmap, and drive actions through insight delivery.

· Standardizing research methodologies and support documentation (e.g., framework, scripts, templates, and consent forms) to save time and enable consistent application across teams.

· Build strategy to use Data Analytics tools in primary research, build data literacy and reduce dependency on analytics team to guide our design decisions.

· Managing user-research insights and making data accessible throughout the team and the organization.

· Working closely with Researchers, Designers and Developers to turn user data into actionable product/service requirements. Training and developing them to acquire/improve their primary skills.

· Implement quick but thorough data analysis to create insightful and actionable findings, build presentations- both verbal and written. Present findings, business recommendations and customer insights to senior managers and business leaders.


We expect you have

· 3 - 5 y ears of relevant work experience in fields such as User Research, Customer Insights or Consulting.

· Masters in Anthropology/ Sociology/Psychology with good experience in qualitative & quantitative research background/ consumer behaviour studies (or equivalent with demonstrable work experience).

· Must be an Insights expert with strong team management skills.

· Should have demonstrable portfolio of work that reflects the breadth & depth of skills as a User Researcher.

· Should be able to manage at least three significant projects simultaneously, which may require expertise in primary research with effective project planning.

· Instrumental in translating insights into innovations & development.

· Having hands on experience on trend forecasting assignments will be an advantage.