Support Coordinator

2 weeks ago


thane, India Kemar Port Automation Pvt Ltd Full time
Job Title: Support CoordinatorDepartment: BackofficeCompanyName: Kemar Port Automation PvtLtdExperience: 2 to 4yearsSalaryRange: 2.4 to 3LpaLocation: ThaneDate ofAvailability: Immediate/15 dayspreferredAboutUs: Kemar provides solutionsto meet the complex needs of ports agencies and businesses. Frompowerful Automation systems to supporting consultancy services andprojects management our solutions help you save time reduce risksand get more out of your business. Whether you are a SMB SME or aLarge Enterprise we can make sure you have the right solutions foryour organization forsuccess.JobOverview: We are seeking ahighly motivated and organized individual to join our team as aSupport Coordinator. In this role you will be responsible forefficiently coordinating both project and support activitiesensuring seamless collaboration among various teams andstakeholders. The ideal candidate will possess excellentcommunication skills and a keen understanding of customer supportdynamics.KeyResponsibilities:
  • Actas a central point of contact for customer supportrelatedactivities.
  • Coordinate support efforts toaddress customer issues and inquiries promptly andeffectively.
  • Collaborate with support teams toensure a high level of customersatisfaction.
  • Maintain clear and opencommunication channels between project teams support teams andother relevant stakeholders.
  • Collaborate withproject managers to ensure effective planning execution andcompletion of projects.
  • Facilitatecommunication and coordination among project and support teammembers to enhance productivity.
  • Documentproject and support processes ensuring that all relevantinformation is readily available to teammembers.
  • Identify and address any issues orchallenges that may arise during project execution or customersupportactivities.
DesiredcandidateProfile:
  • Proven 2 to4 years of experience in support and project coordinationrole.
  • Bachelor s degree preferred in anyfield.
  • Good communication skills for effectivecollaboration and clientinteractions.
  • Problemsolving ability to addresschallenges during system implementation.
  • Teamcollaboration skills to work effectively withcolleagues.
  • Customer service orientation foraddressing customers needs and ensuringsatisfaction.
BenefitsOffered:
  • HealthInsurance
  • Cover undercompliance
  • ProfessionalDevelopment
  • Team BuildingEvents
How toApply: If you are excitedabout the prospect of contributing to Kemar Automation as a SupportCoodinator we invite you to submit your application on the belowEmail ID:Email Id:PhoneNumber:
ApplicationDeadline: Ensure yourapplication is submitted by February 10th2024.

customersupport,project,communication,collaboration,communicationskills



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