Engineer, Salesforce

3 weeks ago

pune, India Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

Role Name:

Senior Engineer, Salesforce (Customer experience)

Reports to (role):

Technical Leader

Key Stakeholder Relationships:

Product owner, Technical Leader, Solution Architect, Business SME, Business Analyst

Role Purpose:

Rockwell Automation’s Salesforce enables Software and Service contracts and renewal process and is a critical application for company’s digital transformation to enable annual recurring revenue.
 

As a talented and passionate member of an agile capability team you will have the opportunity to design, develop and deploy leading edge engineering and product configuration solutions that will deliver value to our customers. The team leverages multiple technologies including Azure cloud to deliver these new innovative solutions.

Key Responsibilities:

The SalesForce . Engineer is responsible for successfully designing and implementing solutions that enables business objectives and outcomes. The technologies include--but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, and integration/ETL technologies. The Sr. Engineer would also serve in a SF platform solution expert & maintains an ongoing comprehensive understanding of the cloud-computing ecosystem. Engages with Solution architects in designing capabilities by leveraging the SalesForce platform to address business needs and simplifying the integrations with other Rockwell systems.

Work closely with Delivery Managers, Business Partners, Business Process Owners, business analysts, developers to design solutions to meet business needs in accordance with industry best practices Work collaboratively and apply strong communications skills in facilitating technical discussions and presentations Play the role of a technical SME in internal strategic initiatives to grow the platform Serve as an active contributor to the overall knowledge base and expertise of the SalesForce platform.  Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable. Soft skills and ability to interact with business and technical stakeholders to discuss needs and opportunities and translate them into solutions. Provide oversight, coach and mentor junior members on the team to apply best practices, including estimating work, test driven development practices, configuration over customization etc. Teams would include vendor partners as well. Serve in a release manager capacity as needed to plan and lead the team through releases.

Skills, Knowledge, Experience and Education

Bachelor’s Degree in computer science, management information systems, engineering, or related field Minimum 5 yrs of experience as a salesforce developer

Salesforce Expertise:

Strong knowledge of Salesforce platform and its various components. Proficiency in Apex programming language for custom development. Experience with Salesforce Lightning and Lightning Components. Understanding of Salesforce data model and security model.

CPQ Knowledge:

In-depth understanding of Salesforce CPQ (formerly known as Steelbrick CPQ). Ability to configure and customize CPQ solutions based on business requirements. Experience with Price Rules, Discount Schedules, Product Rules, and other CPQ functionalities.

Technical Skills:

Proficiency in programming languages such as Apex, Visualforce, and JavaScript. Knowledge of web technologies like HTML, CSS, and JavaScript frameworks (e.g., Angular, React). Familiarity with REST and SOAP APIs for integrating Salesforce with other systems. Experience with version control systems (e.g., Git).

Integration Skills:

Experience in integrating Salesforce CPQ with other business systems, such as ERP or billing platforms. Knowledge of middleware tools like MuleSoft or Salesforce Integration Cloud.

Customization and Configuration:

Proficiency in customizing Salesforce CPQ objects, layouts, and workflows. Ability to create custom validation rules, triggers, and automation.

Testing and Debugging:

Thorough testing and debugging skills to ensure the stability and reliability of CPQ solutions.

Temperament

Ability to adapt to and assist colleagues through change and support change management processes Strong team orientation and ability to collaborate with the business and IT organizations Strong teamwork, customer service and organizational skills Ability to retain and convey a positive attitude in challenging circumstances Act courageously by sharing viewpoints openly and directly with others, providing relevant and timely information and feedback, as required Remain open to ideas; integrates multiple perspectives in decision-making Maintain a positive demeanor during periods of uncertainty, conflict, and stress Ability to influence and obtains results through others within Rockwell in a respectful way Open mindset and willingness to learn and promote new philosophies to impact culture and organizational transformation initiatives Create an environment that encourages the open exchange of information and viewpoints Conform to all aspects of the company’s goals, values, and standards of ethical conduct while demonstrating integrity, trustworthiness under all circumstances. Treat others honestly and fairly Adapt appropriately to competing demands and shifting priorities

IPC - Information Processing Capability (Factors of Complexity)

Ability to work on issues of moderate scope where analysis of situations or data requires a review of relevant factors Exercise judgment within defined procedures and practices to determine appropriate action Apply process improvements to facilitate improved outcomes Implement and execute processes across business/function to achieve assigned goals Seek out and embrace relevant perspectives when assessing a situation or making a decision; demonstrate clear understanding of multiple viewpoints Leverage business insights in proposing solutions and facilitating change Scope of work: Receive assignments in the form of objectives with goals and the process by which to meet the goals Ability to manage multiple priorities and projects simultaneously, ensuring stakeholder expectations are managed appropriately Ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible Strong analytical skills; ability to distill information from disparate data sources and the capability to tell the “story” behind it, as well as recommendations for next steps

Accepts Role Requirements

Business Acumen:

Understanding of sales and quoting processes. Ability to translate business requirements into technical solutions. Strong analytical and problem-solving skills. Excellent communication skills to collaborate with stakeholders.

CPQ Certifications:

Salesforce CPQ Specialist Certification or equivalent certifications related to Salesforce and CPQ. Unwavering commitment to, and the ability to model, the standards of behavior set in our Code of Conduct Collaborate within capability team and with others Enthusiasm for relationship building and partnership across the organization at all levels Cultivate networks with people across a variety of functions and locations within the organization Values working in a team oriented culture and building consensus with stakeholders before making key decisions Actively pursues personal continuous learning, development of skills and knowledge in job-related technical and professional areas Actively participates in global calls and meetings via phone or in-person Coordinates with other data analysts and product selection team members Promote the values of a diverse work force

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