
Call Center Executive
4 days ago
Key Responsibilities:
- Professionally handle inbound and outbound calls.
- Address patient queries, complaints, and service requests promptly.
- Maintain accurate call records and update CRM systems.
- Promote and explain company products or services when required.
- Achieve call handling targets, quality standards.
- Ensure a positive and professional customer experience.
Qualifications & Skills:
- Graduate or equivalent qualification preferred.
- 02 years of experience in call centre or customer service roles.
- Strong command of English, Gujarati, and Hindi (verbal and written).
- Excellent communication, listening, and problem-solving skills.
- Proficiency in basic computer operations and CRM tools.
- Ability to remain calm under pressure and work in rotational shifts if required.
- Positive attitude, team player, and customer-centric approach.
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