Technical Support Engineer

4 weeks ago

Hyderabad, India Splunk Inc Full time
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.Splunk is seeking a Senior Technical Support Engineer to join our global technical support organization offering 24/7 support for our customers around the world. This is a very dynamic role where you will provide technical expertise and excellent customer experience around Splunk’s security products and solutions, and participate in ongoing projects around tools, knowledge management, our growing marketplace of solutions, and more. Our team operates on a 7-day global coverage model, and as a result, our support engineers are occasionally asked to work on weekends.Responsibilities

Provide outstanding service and technical support to Splunk customers and maintain positive customer relationshipsTake ownership of resolving customer problems while ensuring an outstanding customer experienceDevelop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our security line of products, such as Enterprise SecurityTroubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environmentsCreate, reuse, improve, and maintain quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service principles and methodologyReproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developersDrive continuous improvement of tools, processes, and product supportabilityPerform other job-related duties as assigned and participate in special projects

Requirements

Must have: Outstanding interpersonal skills, and excellent communication - both verbal and writtenExperience with UNIX (Linux, NIX), LDAP, Windows, or Mac OSExperience in technical support, system administration, or similar technical role, with a strong preference for experience in an IT security role, such as security analyst, SIEM administrator, or other relevant positionUnderstanding of networking concepts, including network security, log analysis, authentication protocols, and network troubleshootingKnowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languagesLogical approach to problem solving with strong troubleshooting skillsExcellent time management skills with the ability to adapt to changing priorities of customer issuesDemonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledgePassionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates

Nice to have:

Prior experience with Splunk and Enterprise Security strongly preferredKnowledge of security industry tools, such as Nessus, Sentinel, and other relevant toolsExposure to AWS (including Amazon EC2 and S3) or Google Cloud PlatformKnowledge of containerized technologies, such as Docker and KubernetesExperience with JSON, REST API, and similar technologiesExperience providing SaaS supportUnderstanding of regular expressions (Regex)Security industry certification (CISSP, CISM, GSEC, CEH, Security+)Experience in Business Analytics is a plus

  • Technical Support Engineer

    17 hours ago

    Hyderabad, India UE SYSTEMS Full time

    The ideal candidate will be responsible for training and supporting our technology products to implement and to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and internal sales team. Your ability to work in complex networking environment will also make you an ideal...

  • Technical Support Engineer

    1 week ago

    Hyderabad, India Kofax Full time

    Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    1 week ago

    Hyderabad, India Kofax Full time

    Job LevelEntry LevelJob Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position...

  • Technical Support Engineer

    2 weeks ago

    hyderabad, India Kofax Full time

    Job Level Entry Level Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the...

  • Technical Support Engineer

    3 weeks ago

    Hyderabad, India Kofax Full time

    Job Level Entry Level Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition,...

  • Technical Support Engineer

    3 weeks ago

    Hyderabad, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    1 month ago

    hyderabad, India ValueLabs Full time

    Hi All,Greetings from ValueLabs!!!We are looking for Technical/Application support Engineer with good experience in SQL .This is for Hyderabad location. Work from office. Please find the JD below and interested candidate share your resumes to JD:1+ years' of technical support /Application support experienceStrong experience required in SQLAble to write SQL...

  • Technical Support Engineer

    1 month ago

    Hyderabad, India ValueLabs Full time

    Hi All, Greetings from ValueLabs!!! We are looking for Technical/Application support Engineer with good experience in SQL .This is for Hyderabad location. Work from office. Please find the JD below and interested candidate share your resumes to gummadi.mounisha@valuelabs.comJD:1+ years' of technical support /Application support experienceStrong experience...

  • Technical Support Engineer

    1 month ago

    Hyderabad, India ValueLabs Full time

    Hi All, Greetings from ValueLabs!!! We are looking for Technical/Application support Engineer with good experience in SQL .This is for Hyderabad location. Work from office. Please find the JD below and interested candidate share your resumes to gummadi.mounisha@valuelabs.comJD:1+ years' of technical support /Application support experienceStrong experience...

  • Technical Support Engineer

    1 month ago

    hyderabad, India ValueLabs Full time

    Hi All, Greetings from ValueLabs!!! We are looking for Technical/Application support Engineer with good experience in SQL .This is for Hyderabad location. Work from office. Please find the JD below and interested candidate share your resumes to JD: 1+ years' of technical support /Application support experience Strong experience required in SQL Able to...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India LTIMindtree Full time

    Role: MSBI Technical Support Engineer – SSISExperience: 3+ YearsLocation: HyderabadPayroll: LTIMindtreeJob Description:Candidate should have over all 3 to 4 years in Infra experience in that strong experience inSQL BIwith 1 2 years of experience onSSIS SSRS SSASWindows and SQL ServerStrong ability to communicate clearly and professionally with end...

  • Technical Support Engineer

    2 weeks ago

    hyderabad, India LTIMindtree Full time

    Role: MSBI Technical Support Engineer – SSISExperience: 3+ YearsLocation: HyderabadPayroll: LTIMindtreeJob Description:Candidate should have over all 3 to 4 years in Infra experience in that strong experience in SQL BI with 1 2 years of experience on SSIS SSRS SSAS Windows and SQL ServerStrong ability to communicate clearly and professionally with end...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India LTIMindtree Full time

    Role: Technical Support Engineer – Azure ADFExperience: 3+ YearsLocation: HyderabadPayroll: LTIMindtreeJob Description:Roles and Responsibilities:The person in this position will work in a team environment to support applications using Microsoft Data Access Technologies. The role of a Support Engineer within the DS group focuses on delivering high quality...

  • Engineer – Technical Support

    1 month ago

    hyderabad, India Qube Cinema Full time

    Position:  Engineer – Technical Support (Broadcast) Position Count:  1 Location:  Mumbai, Delhi, Chennai and Hyderabad Experience :  Fresher/Experience Job description: The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India LTIMindtree Full time

    Role: MSBI Technical Support Engineer – SSISExperience: 3+ YearsLocation: HyderabadPayroll: LTIMindtreeJob Description:Candidate should have over all 3 to 4 years in Infra experience in that strong experience in SQL BI with 1 2 years of experience on SSIS SSRS SSAS Windows and SQL ServerStrong ability to communicate clearly and professionally with end...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India LTIMindtree Full time

    Role: MSBI Technical Support Engineer – SSISExperience: 3+ YearsLocation: HyderabadPayroll: LTIMindtreeJob Description:Candidate should have over all 3 to 4 years in Infra experience in that strong experience in SQL BI with 1 2 years of experience on SSIS SSRS SSAS Windows and SQL ServerStrong ability to communicate clearly and professionally with end...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India LTIMindtree Full time

    Role: MSBI Technical Support Engineer – SSIS Experience: 3+ Years Location: Hyderabad Payroll: LTIMindtree Job Description: Candidate should have over all 3 to 4 years in Infra experience in that strong experience in SQL BI with 1 2 years of experience on SSIS SSRS SSAS Windows and SQL Server Strong ability to communicate clearly and professionally...

  • Technical Support Engineer

    6 days ago

    Hyderabad/ Secunderabad, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 2 Year of Experience on

  • Technical Support Engineer

    6 days ago

    Hyderabad/ Secunderabad, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 2 Year of Experience on TimesJobs.com.